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Robert Half Logo Robert Half · Customer Service

Operations Specialist

United States, Minneapolis Employment contract · Job Posted June 14, 2026
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Job Description

We are looking for an Operations Specialist to support learners and program users by delivering responsive assistance across technical, administrative, and service-related needs. This is ideal for someone who enjoys helping people, managing details, and working in a fast-paced support environment. In this role, you will serve as an early point of contact for inquiries, help resolve platform-related concerns, and ensure requests are handled accurately and effectively.

Job Responsibility

  • Assist students and platform users by troubleshooting access issues, answering service questions, and guiding them toward appropriate resources
  • Manage incoming requests through phone, email, and case management systems while ensuring timely follow-up and clear documentation
  • Review and complete administrative tasks tied to platform operations, including exception handling and support-related processing
  • Evaluate inquiries to determine next steps, escalating more complex benefit, education, or technical matters to the appropriate teams when needed
  • Maintain accurate records of interactions, updates, and resolutions within CRM and support tools such as Salesforce
  • Deliver attentive customer service in high-volume situations while balancing multiple priorities and maintaining attention to detail
  • Support operational consistency by following established procedures, meeting compliance expectations, and adapting to updated workflows as business needs change

Requirements

  • At least 1 year of experience in a call center, customer service, or operational support role
  • Strong verbal and written communication skills, with the ability to interact professionally across different audiences
  • Experience working with CRM or case management platforms
  • familiarity with Salesforce is preferred
  • Ability to manage several tasks at once, stay organized through interruptions, and remain composed in challenging situations
  • Comfortable learning standard procedures quickly and applying them accurately in day-to-day work
  • Bachelor's degree preferred
  • Spanish language skills, including conversational and business-level reading and writing, are a plus
  • Ability to travel up to 10% and perform work in a standard office environment, including occasional overtime based on business demand

Nice to have

  • Familiarity with Salesforce
  • Bachelor's degree
  • Spanish language skills

What we offer

  • Medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
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