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Operations Specialist

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Unobravo

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Location:
Italy , Milan

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This is an opportunity to drive the growth of our corporate mental health solutions and scale Unobravo’s impact in the world of work. We’re seeking someone bold, commercially sharp, and impact-driven, ready to fuel our international expansion through strong partnerships with companies. As an Operations Specialist, you will play a key role in ensuring the operational excellence of the therapy journey, monitoring performance end-to-end and proactively addressing risks, bottlenecks, and disruptions.

Job Responsibility:

  • Monitor daily operational performance through dedicated dashboards
  • Proactively identify delays, bottlenecks, and SLA breaches across the patient journey
  • Manage and resolve operational issues related to patient–therapist matching, session scheduling, payments, and invoicing
  • Trigger corrective actions and targeted follow-ups to prevent drops and care discontinuity
  • Lead root-cause analysis for recurring issues and implement preventive improvements to reduce reoccurrence
  • Collaborate closely with the Clinical team on clinically related topics and signals
  • Work closely with local operations coordinators to manage location-specific operational issues and ensure smooth service delivery
  • Define, maintain, and monitor SLAs, alerts, and operational thresholds
  • Contribute to capacity planning, hiring needs, and continuous process improvement
  • Prepare and share the End-of-Day (EOD) operational report

Requirements:

  • 3–5 years of experience in Operations, Service Operations or Program Management (preferably in high-volume scale-ups)
  • Experience working in fast-paced, high-variability operational environments
  • Strong familiarity with operational metrics, SLAs, and structured workflows
  • Proven experience coordinating cross-functional stakeholders
  • Strong problem-solving skills, with a structured approach to root-cause analysis and continuous improvement
  • Strong analytical mindset with a strong bias toward execution
  • Fluency in English
  • Fluency in Italian
What we offer:
  • Work from anywhere within your country of hire
  • Home workstation budget
  • Up to two coworking sessions per month
  • Exclusive discounts on psychotherapy sessions
  • Company retreats, team-building experiences, nationwide aperitivo parties
  • Free access to our language platform
  • Birthday Off
  • An additional day off for World Mental Health Day
  • Inclusive Parental Leave

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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