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DoorDash Logo DoorDash · IT - Software Development

Operations Specialist, Remote Assistance

United States, San Francisco Employment contract · Job Posted June 29, 2026
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Job Description

We’re looking for motivated individuals to help manage robots on public roads and provide valuable feedback to team leads for system improvements. This may include some public road testing and staying flexible with other tasks as needed. You’ll report to the shift lead and play a key role in keeping operations running smoothly.

Job Responsibility

  • Foster a culture of safety, inclusivity, and open communication within the team
  • Become proficient in the software used for Remote Assistance operations
  • Support robots by using our remote system to efficiently address their needs
  • Collaborate with the team to identify inefficiencies, offering feedback to shift lead(s) to continually improve team efficiency
  • Aid operators in their daily activities, ensuring adherence to Remote Assistance standards

Requirements

  • 2+ years of autonomous and/or robotics operations background experience
  • Strong skills in Google Suite applications such as Sheets, Docs, Slides, Forms, and Calendar
  • Ability to communicate via Slack clearly and effectively, both in writing and verbally
  • Self-motivated, quick to learn, and able to perform well under pressure
  • Well-organized and attentive to detail
  • Foster a strong safety culture by ensuring operations are safe and efficient
  • Experienced in Jira, issue reporting/ticketing tools to collect feedback, schedule fixes, and track progress

What we offer

  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • wellness benefits
  • commuter benefits match
  • paid time off and paid sick leave in compliance with applicable laws
  • medical
  • dental
  • vision benefits
  • 11 paid holidays
  • disability and basic life insurance
  • family-forming assistance
  • mental health program
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