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Operations Specialist Hosting

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Airbnb

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Location:
India , Gurugram

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

490000.00 - 700000.00 INR / Year
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Job Description:

The Operations Specialist is responsible for identifying, qualifying, and nurturing high-quality leads to support Airbnb's supply goals and business development objectives. This role involves researching potential prospects, evaluating their eligibility based on defined criteria, and ensuring a seamless handoff to the next team through clear documentation and communication. The specialist is expected to use data-driven insights, tools, and best practices to improve lead quality, enhance conversion rates, and contribute to overall pipeline growth.

Job Responsibility:

  • Identifying, qualifying, and nurturing high-quality leads to support Airbnb's supply goals and business development objectives
  • Researching potential prospects, evaluating their eligibility based on defined criteria
  • Ensuring a seamless handoff to the next team through clear documentation and communication
  • Using data-driven insights, tools, and best practices to improve lead quality, enhance conversion rates, and contribute to overall pipeline growth
  • Work on routine lead scraping workflow and also resolve cases or guides others in the team utilizing judgment in the best business interest
  • Review, qualify and vet supply leads from various resources to help provide global teams with filtered leads to bolster supply
  • Completes work with a limited degree of supervision and Routinely gets tasked with moderately difficult assignments like Ad Hocs etc
  • Conducts shadow sessions from time to time with other team members on a requirement basis as discussed with the supervisor to determine work patterns/AHT etc
  • Impacts the team’s results through the quality and effectiveness of own work and coordination with others, eg. taking a lead on Empower projects, doing additional research etc

Requirements:

  • Bachelor’s Degree or equivalent with minimum 2-4 years experience
  • Strong, fluent verbal and written English communication skills
  • Google Suite familiarity - Sheets, Chrome
  • Analytic skills, ability to prepare project summary, docs, data analysis
  • Strong attention to detail required for review work
  • Ability to consistently meet expectations with regards to productivity for repetitive tasks
  • Comfort with process change and ambiguity
  • flexible
  • Ability to learn Airbnb-specific tool
What we offer:
  • Bonus or incentives
  • one or more equity programs
  • benefits
  • Employee Travel Credits

Additional Information:

Job Posted:
January 19, 2026

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