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Robert Half Logo Robert Half · IT - Administration

Operations Specialist / Customer Service Representative

United States, Opa-locka · Job Posted May 27, 2026
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Job Description

Robert Half is seeking an Operations Specialist / Customer Service Representative to support a fast-paced distribution and operations environment in South Florida. This contract-to-hire opportunity is ideal for someone with strong order processing, customer support, and logistics coordination experience. Candidates must have experience with SAP and Excel. Bilingual Spanish is a plus.

Job Responsibility

  • Receive and review customer orders, resolving discrepancies as needed
  • Process sales orders within SAP, ensuring accuracy in pricing, product configuration, and delivery timelines
  • Send order acknowledgements and communicate updates to customers
  • Coordinate with factories, purchasing teams, and warehouses to ensure timely delivery of products
  • Communicate shipment delays and provide status updates to customers
  • Arrange logistics and shipping in accordance with company guidelines
  • Create invoices and coordinate with the finance department regarding payment or credit issues
  • Provide customer support related to inventory availability, delivery dates, and product inquiries via phone and email
  • Maintain accurate order documentation and records
  • Assist with claims resolution related to delivered products
  • Manage product returns following company RMA procedures
  • Update reports related to invoicing, orders, and operational metrics
  • Maintain and update customer and material information within SAP
  • Partner with inventory management to maintain proper stock levels

Requirements

  • 3+ years of experience in order processing, customer service, operations, or logistics support
  • Strong SAP experience required
  • Strong Microsoft Excel skills required
  • Excellent communication and organizational skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Experience coordinating shipments, invoicing, and inventory preferred
  • Bilingual Spanish is a plus

Nice to have

  • Experience coordinating shipments, invoicing, and inventory preferred
  • Bilingual Spanish is a plus

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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