Operations Specialist / Customer Service Representative Job at Robert Half (Opa-locka)

Sr. Customer Service Representative

We are looking for a detail-oriented individual to support workers’ compensation...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience handling workers’ compensation claims with a strong understanding of claim lifecycle management and resolution practices
Knowledge of Georgia workers’ compensation rules, reporting obligations, and payment requirements
Ability to investigate claims, interpret documentation, and make sound decisions based on available facts
Skill in preparing clear written reports, recommendations, and claim-related correspondence
Proficiency in claims processing, claims data review, and use of claims management or claims edit systems
Strong communication skills for working effectively with employees, supervisors, medical providers, attorneys, and regulatory contacts
High attention to detail with the ability to maintain organized records and manage multiple deadlines in a fast-paced environment

Job Responsibility

Manage workers’ compensation cases from intake through resolution, applying Georgia regulations and established claim practices throughout the process
Examine claim details, incident information, and supporting documentation to determine appropriate next steps and claim direction
Produce clear written summaries, recommendations, and status updates that capture findings and support informed decision-making
Coordinate with injured employees, leaders, physicians, rehabilitation specialists, and state workers’ compensation contacts to facilitate recovery and return-to-work planning
Oversee the timely handling of medical and wage-related payments, while maintaining accurate files and submitting required state reporting within deadlines
Complete daily administrative activities such as opening new claims, reviewing incident materials, and updating claim records
Partner with legal counsel by supplying claim information, documentation, and case support for matters involving litigation
Identify recovery opportunities, including subrogation and applicable trust fund matters, and pursue them within required timeframes
Provide additional operational support as needed, including related assignments that assist broader departmental or field activities

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Customer Service Representative

Are you a seasoned professional in customer care looking to illuminate your care...

Location

Canada , Mississauga

Salary:

50000.00 - 58000.00 CAD / Year

Randstad

Expiration Date

August 22, 2026

Requirements

Bachelor's degree or equivalent professional experience level
Minimum of 3 years of experience in customer care or similar roles
Previous experience in a senior, specialist, or mentoring capacity
Strong experience working in a B2B environment
Advanced proficiency in English
French or Spanish is a major asset
Proven experience with CRM and ERP systems
Availability to work 9:00 AM to 6:00 PM onsite at the Mississauga office
Affinity for technical products or high-end design is preferred

Job Responsibility

Act as the primary point of contact for complex customer care inquiries and escalations
Provide expert guidance on product installations, pricing, and high-impact service recovery cases
Oversee the accurate processing of orders, invoices, and customer data within SAP and HubSpot systems
Monitor order flow proactively to identify and resolve operational bottlenecks
Manage complex return and warranty processes across logistics, sales, and product departments
Identify recurring service issues and initiate structural process improvements
Oversee online reviews and customer feedback to improve digital service quality
Act as a mentor and sparring partner for junior team members and the Team Lead
Drive the adoption of AI and automation tools to optimize customer care workflows

What we offer

Competitive annual salary of $50000-58000
Performance-based monthly bonus structure
Comprehensive benefits package including dental and a healthcare spending account
Global learning and development budget of €2,000 every two years for coaching and training
3 weeks of vacation
Modern, high-end work environment with a focus on a supportive and social culture
Opportunities for professional growth into team lead or sales roles as the company grows

Fulltime

Staff Customer Operations Specialist

The Staff Customer Operations Specialist is responsible for efficiently and effe...

Location

Taiwan , Taipei City

Salary:

Not provided

AMD

Expiration Date

Until further notice

Requirements

Bachelor's degree and at least 7 years related industry experience
Proficient in English: listening, speaking, reading and writing
Capable of contributing to process improvement through solid knowledge of business practices and procedures
Possess strong problem-solving skills including anticipating issues and implementing solutions
Develop strong relationships to increase customer satisfaction with internal and external customers
Ability to clearly articulate (written and verbal) ideas and solutions across a global organization
Possess high level of analytical skills using various tools and methodologies
Exhibits strong level of leadership and accountability
Seeks to continually improve themselves
Flexible and able to manage through ambiguous circumstances

Job Responsibility

Mentor other team members
Develop strategic relationships with the customer
Address customer's inquiries
Collaborate internally and externally to prevent issues
Provide operational support for service level changes, contract negotiations, amendments, new supply fulfillment models
Provide supply guidance to minimize risk and maximize AMD and customer success
Collaborate with customers to drive process improvement and minimize operational costs
Represent Customer Operations in customer quarterly business reviews and operational meetings
Manage order exceptions and impediments
Review supply picture, scheduling status and collaborate with internal teams

Fulltime

Staff Customer Operations Specialist

The Staff Customer Operations Specialist is responsible for efficiently and effe...

Location

Taiwan , Taipei

Salary:

Not provided

AMD

Expiration Date

Until further notice

Requirements

Bachelor’s degree and 5 to 7 years related industry experience
Fluent in English and proficient in Japanese in all four skills: listening, speaking, reading, and writing
Capable of contributing to process improvement through solid knowledge of business practices and procedures
Possess strong problem solving skills including anticipating issues and implementing solutions
Develop strong relationships to increase customer satisfaction with internal and external customers
Ability to clearly articulate (written and verbal) ideas and solutions across a global organization
Possess high level of analytical skills using various tools and methodologies
Exhibits strong level of leadership and accountability
Seeks to continually improve themselves
Flexible and able to manage through ambiguous circumstances

Job Responsibility

Mentor other team members to proliferate knowledge and enhance individuals’ performance
Develop strategic relationships with the customer to increase customer satisfaction and facilitate business opportunities
Address customer’s inquiries
communicate with customers and internal teams including Sales, Business Units, Planning, Logistics, Finance and other organizations
Collaborate internally and externally to prevent issues
investigate and provide solutions for customer escalations
Provide operational support for service level changes, contract negotiations, amendments, new supply fulfillment models
Provide supply guidance to minimize risk and maximize AMD and customer success
Collaborate with customers to drive process improvement and minimize operational costs
Represent Customer Operations in customer quarterly business reviews and operational meetings

Customer Service Specialist

The Customer Service Representative for Hillrom Respiratory Health is responsibl...

Location

United States , Saint Paul

Salary:

49600.00 - 55000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Associate degree in business or related field, or equivalent work experience
5 years of progressive experience in a customer service role
healthcare field desirable
Previous experience in the healthcare field, preferred
TIMS, JD Edwards or other third-party billing system experience preferred
Experience with Microsoft Office
Spanish-speaking skills a plus
Candidate must be able to sit/stand in front of computer and be on phone for extended periods of time

Job Responsibility

Establish rapport over the phone quickly, and remain positive and upbeat
Responsible for working with customers/patients, account executives, and internal departments, such as clinical, financial, reimbursement, operations, and other service representatives
Quickly and accurately identify and assess individual customer needs, determining appropriate action, within Hillrom Respiratory Heath guidelines
Deliver front-line phone support on products and electronic devices, explaining technical procedures to customers in an easy-to-understand manner, at times summarizing trends to Quality and Research & Development engineers which require testing and redevelopment
Learn ongoing technical support for Respiratory Health devices and portal connectivity products
Properly identify order types and warranty determination for correct billing / collaborating with the internal billing teams
Apply multiple systems, investigation techniques, and problem-solving skills to attempt to first-time resolution on each call with speed and accuracy
Employ diligent processes in multiple Hillrom systems to process new accounts, route, track, retrieve, and maintain proper information in correct fields
Responsible for shipping-related activities, verification for rental agreements, and returned items
Responsible for timely and accurately processing of complaints received from patients/caregivers

What we offer

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service
family and medical leaves of absence
paid parental leave

Fulltime

Mortgage Servicing Customer Service Representative

Location

United States , Albuquerque

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong ability to navigate multiple computer systems, applications, and search tools
Excellent time management and consistent reliability
2+ years of previous experience in the loan originations space
Strong written and verbal communication skills, including phone etiquette
Minimum typing speed of 40 WPM
High School Diploma or GED
At least 2 years of mortgage servicing experience (e.g., loan servicing specialist, loss mitigation specialist)
At least 1 year of contact center or telephone-based customer service experience
Ability to obtain a Public Trust Security Clearance (credit check + background investigation required)
Ability to work an 8-hour shift (including a 30-minute lunch), Monday–Friday, based on business needs

Job Responsibility

Deliver excellent customer service by handling a variety of calls and emails from the mortgage servicing industry and the public regarding FHA guidelines and procedures
Use your mortgage servicing knowledge to research and locate answers within a knowledge database
Follow established standard operating procedures across systems, topics, and communication channels
Accurately document all customer interactions in the designated database
Stay current on FHA mortgage processes, updates, and procedural changes

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Mortgage Servicing Customer Service Representative

Role Overview: Mortgage Servicing Customer Service Representative. In this role,...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong ability to navigate multiple computer systems, applications, and search tools
Excellent time management and consistent reliability
2+ years of previous experience in the loan originations space
Strong written and verbal communication skills, including phone etiquette
Minimum typing speed of 40 WPM
High School Diploma or GED
At least 2 years of mortgage servicing experience (e.g., loan servicing specialist, loss mitigation specialist)
At least 1 year of contact center or telephone-based customer service experience
Ability to obtain a Public Trust Security Clearance (credit check + background investigation required)
Ability to work an 8-hour shift (including a 30-minute lunch), Monday–Friday, based on business needs

Job Responsibility

Deliver excellent customer service by handling a variety of calls and emails from the mortgage servicing industry and the public regarding FHA guidelines and procedures
Use your mortgage servicing knowledge to research and locate answers within a knowledge database
Follow established standard operating procedures across systems, topics, and communication channels
Accurately document all customer interactions in the designated database
Stay current on FHA mortgage processes, updates, and procedural changes

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Sales Support Customer Service Specialist

We are looking for a dedicated and detail-oriented Sales Support/ Customer Servi...

Location

United States , Fort Worth

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years experience in a customer service-oriented role
Strong proficiency in Microsoft Office Suite and familiarity with other business systems
Outstanding attention to detail and organizational skills
Ability to handle multiple priorities and tasks simultaneously in a fast-paced environment
Excellent communication skills, both written and verbal
Strong problem-solving abilities and composure under pressure
Commitment to providing exceptional customer service at all times
Familiarity with preparing quotes and managing data entry tasks

Job Responsibility

Create and manage electronic quote files with precision and accuracy
Organize and maintain all correspondence related to quotes and active projects in the appropriate databases and files
Provide exceptional customer service by acting as the main point of contact between sales representatives, customers, and internal teams
Utilize Microsoft Office and other systems proficiently to handle administrative tasks and support operations
Address customer inquiries and resolve issues promptly while maintaining a meticulous approach
Prioritize and manage multiple tasks and projects effectively to meet deadlines
Prepare detailed quotes and ensure accuracy before submission
Collaborate with engineering and production teams to ensure seamless project execution
Perform clerical duties including data entry and document management
Support inside sales efforts by assisting with administrative and customer service tasks

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Select Country

Operations Specialist / Customer Service Representative

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?