Operations Specialist, Agent Performance & Enablement Job at Bumble Inc. (London)

Data Scientist – Applied AI & Agent Systems Specialist

✨ About This Role: Design, build, and deploy AI-powered agents and automation sy...

Location

Salary:

Not provided

HiRemoters

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Operations Management, Public Policy, International Development, or a related field
Strong proficiency in Python (production-level coding skills)
Minimum 5 years experience in applied AI, machine learning engineering, or AI-driven software development
Experience working with LLM APIs (OpenAI, Azure OpenAI, or equivalent)
Understanding of agentic architectures (tool use, memory, multi-step orchestration)
Experience with API integration and RESTful services
Familiarity with vector databases and embedding workflows
Knowledge of software version control (Git)
Experience with workflow automation/orchestration tools (n8n, LangChain, or equivalent frameworks)
Understanding of testing, logging, monitoring, and production deployment principles

Job Responsibility

Design, build, and deploy AI-powered agents and automation systems that enhance the operational intelligence, decision-making, and workflow efficiency
Act as the primary Applied AI Engineer within the Smart Systems & Operational Enablement department, translating business challenges into production-ready AI and agentic solutions
Develop software-driven AI capabilities that integrate securely and reliably into enterprise systems
Design and build AI agents using LLM APIs (e.g., Azure OpenAI, OpenAI or equivalent)
Develop multi-step orchestration workflows integrating AI models with internal systems and APIs
Implement agent memory systems (vector databases, embeddings, contextual retrieval)
Build and maintain AI-enabled automation using tools such as Python frameworks, n8n, or equivalent orchestration platforms
Develop evaluation frameworks to measure agent performance, accuracy, reliability, and drift
Deploy AI solutions in production environments following enterprise architecture standards
Collaborate with Systems Integration to embed agents within CRM/ERP and operational workflows

What we offer

Flexible and Remote Working
Career Growth
Performance Recognition
Health and Fitness Benefits
Extra Paid Annual Leave
Special Birthday Perk

Fulltime

New

Revenue Operations Specialist

Tripleseat is looking for a Revenue Operations Specialist to join our growing Re...

Location

United States

Salary:

60000.00 - 75000.00 USD / Year

Tripleseat

Expiration Date

Until further notice

Requirements

2–4+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or a similar role
Strong hands-on experience with Salesforce, required
Familiarity with tools such as Dealhub, Outreach.io, Guru, Revenue Hero, or similar GTM platforms
Experience supporting deal desk processes, quoting workflows, or sales operations functions
Strong organizational and program management skills with a sharp attention to detail
Ability to manage multiple workflows and prioritize effectively in a fast-paced environment
Clear, confident communication skills and a strong customer-service mindset when supporting GTM teams
Genuine interest in building a career in Revenue Operations, systems, or GTM strategy

Job Responsibility

Own and manage core RevOps programs including Spiff Program Management, Content Taskforce, and Data Quality Compliance initiatives, driving cross-functional coordination to ensure on-time execution and measurable impact
Track program progress, surface risks early, and maintain accountability across stakeholders to keep initiatives on track
Support day-to-day administration of key GTM tools including Salesforce, Dealhub, Outreach.io, Guru, and Revenue Hero, maintaining system configurations, workflows, and user access
Administer and optimize Outreach AI Agents, including setup, performance monitoring, guardrail management, and iteration based on engagement data
Partner with Salesforce and Marketing Ops admins on system enhancements and integrations
Provide deal desk support including quote reviews, redlining, and approvals within Dealhub, ensuring adherence to pricing guidelines, approval frameworks, and Rules of Engagement
Act as a go-to resource for Sales reps on deal structure, process, and tooling questions
Own documentation and ongoing maintenance of standard operating procedures in Guru, ensuring processes are clearly defined, up to date, and accessible across GTM teams
Support content organization and governance across enablement and operational materials
Support the Content Taskforce by ensuring alignment between messaging, assets, and GTM execution, and help operationalize playbooks, sequences, and workflows within Outreach

What we offer

Competitive Medical, Dental, and Vision Insurance
Company Paid Life Insurance, Short- and Long-Term Disability Plans
401(k) with Company Match
Parental Leave
Unlimited Paid Time Off
Pet Insurance

Fulltime

Senior Operations Specialist, AI Enablement

Lead the end-to-end quality program for AI Moderation. Ensure that human and mac...

Location

United Kingdom , London

Salary:

50000.00 - 60000.00 GBP / Year

Bumble Inc.

Expiration Date

Until further notice

Requirements

3+ years of experience in Trust & Safety
Hands-on experience in content moderation operations and quality management
Familiarity with moderation systems and conversational AI tools
Understanding of the interplay between human review and machine learning models
Strong analytical skills
Experience digesting large data sets and complex policies into clear, actionable insights
Experience in data analysis and reporting
Deep understanding of CX & Trust operations, moderation frameworks, and policy enforcement principles
Comfortable working with moderation, CX, QA tools and platforms
Ability to quickly adapt to new software systems and evolving workflows

Job Responsibility

Operationalise and scale the AI Moderation QA framework across internal teams and BPO partners
Ensure consistent application of quality standards
Review and evaluate the accuracy and consistency of content moderation decisions made by BPO teams and machine moderation systems
Operationalise structured feedback loops between QA, BPO, CX & Trust Operations, Policy, and Product teams
Validate model performance and identify opportunities for improvement
Develop quality benchmarks and continuously optimise moderation processes, tooling, and workflows
Conduct root cause analysis using moderation data to surface trends, systemic gaps, and actionable insights
Enhance moderation policy implementation
Provide data-driven recommendations for policy updates
Ensure moderation practices adhere to regulatory requirements and community guidelines

Fulltime

Manager, Internal Audit

The Manager, Internal Audit at NTT DATA is a pivotal role focused on leading ris...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced internal audit management experience, including leading audits in complex operational environments such as data centres, infrastructure services, or large‑scale IT operations, and managing people and processes to achieve corporate, regulatory, and divisional objectives
Advanced experience with and understanding of the deliverables of a regulatory and financial audit function
Advanced experience as an agent of change, with a successful record of implementing risk and compliance audits
Advanced demonstrated experience management audit projects and teams
Bachelor's or equivalent degree or equivalent in Information Systems, Engineering, Accounting, Finance, or related field
CISA or equivalent technology‑focused certification (strongly preferred)
Certification - Certified Public Accountant (CPA), Certified Internal Auditor (CIA) or related designation
Excellent management abilities to inspire and motivate team to perform well
Specialist auditing knowledge and are process driven individuals who have excellent interpersonal skills
Display impeccable attention to detail

Job Responsibility

Determines and plans the scope and objective of an internal audit and relevant methods and process to be applied
Manages and ensures reporting with the external auditors and ensure awareness of the workings in the audit and the areas of concern
Remains current with auditing best practice and legislation to advise on the analysis and review of a variety of areas in the business depending on the scope identified in the audit plan
Oversees the work of a team of auditors to ensure accuracy of process implementation and findings
Ensures the preparation of a final audit report for submission and distribution to the various stakeholders and ensure that the adequacy and effectiveness of stakeholder action plans are assessed, and implementation is monitored and reported in writing
Contributes to the review of the outcome of the audit process in terms of its objectives, quality, completeness and feedback
Ensures the communication and presentation of this information to the auditing committee and senior management, reporting on the policies adopted for auditing, and the programs and activities of the Auditing team
Ensures effective coordination and engagement with other assurance providers
Assists the senior managers with portfolio related priorities

Fulltime

Operations Specialist, AI Enablement

At Bumble, our mission is to create a world where relationships are healthy and ...

Location

United Kingdom , London

Salary:

30000.00 - 35000.00 GBP / Year

Bumble Inc.

Expiration Date

Until further notice

Requirements

Experience in customer service within a fast-paced, service-oriented environment
Familiarity with conversational AI systems and chatbots
Sharp eye for detail and ability to objectively evaluate conversations against process and policy standards
Knowledge of CX operations, quality assurance, moderation frameworks, or policy compliance workflows is beneficial
Comfortable working with digital tools and platforms and can quickly adapt to new software systems
Understands the importance of calibration and consistency in QA scoring
Works collaboratively, demonstrates ownership of impact, and embraces feedback as part of growth

Job Responsibility

Conduct regular QA reviews of AI agent conversations to assess alignment with Bumble’s processes, quality standards, tone and community policies
Report quality issues through established reporting workflows, ensuring accurate categorization, clear documentation, and actionable feedback
Collaborate closely with the Quality Manager to maintain consistency in scoring and review approach
Partner with the Quality Manager to resolve recurring quality issues and strengthen AI agent reliability and user experience
Identify and share learnings that lead to measurable improvements in AI agent accuracy, customer satisfaction, and process efficiency
Support ongoing calibration sessions by identifying trends, recurring challenges, and opportunities for process enhancement
Operate CX QA tools and systems (such as Zendesk QA and internal Bumble QA assessment tooling) to monitor quality data and track performance improvements
Embrace and apply AI tools confidently in daily work, learning to interpret AI behavior, understand model limitations, and engage with AI insights with curiosity and accountability
Work collaboratively, take ownership of your deliverables, and adapt your approach with an agile mindset

Fulltime

New

Service Delivery & Contract Management AI Product Owner

The Service Delivery & Contract Management AI Product Owner is a combined role t...

Location

United Kingdom , High Wycombe

Salary:

Not provided

PerkinElmer

Expiration Date

Until further notice

Requirements

Bachelors Degree and 7+ years of relevant work experience OR Associates Degree and 9+ years of relevant work experience OR Highschool Diploma and 12+ years of relevant work experience
Must have strong understanding of operations, service contracts, warranties, and asset risk
Must have high data literacy — able to work with data and interpret analytical outputs without coding experience
Must have proven analytical experience
Must have demonstrated ability to convert tacit operational knowledge into explicit, auditable rules
Must have strong stakeholder facilitation and governance discipline
Must have a marginal gains mindset — committed to continuous process improvement and ongoing productivity gains

Job Responsibility

Drive measurable productivity improvements in the work order management process
Map the work order lifecycle (creation → triage → execution → closure)
Identify non-value-adding steps, rework loops, approval delays, and manual handoffs that AI-assisted guidance could help eliminate or reduce
Apply lean principles to reduce number of work order steps, work order handling time, administrative effort for engineers and planners
Define AI-supported guidance and automation opportunities that simplify and standardize work order execution
Lead the shift from reactive repairs to proactive service intervention
Define how service alerts are generated based on failure history, downtime trends, utilization intensity, and asset age
Establish clear thresholds for early intervention
Ensure proactive insights are explainable, actionable, and trusted by frontline teams
Strengthen identification of the true underlying causes of equipment failures

Fulltime

Senior Manager, Trust & Risk Operations

The Senior Manager, Trust & Safety Operations (International) plays a key role i...

Location

Ireland , Dublin

Salary:

125000.00 - 135000.00 EUR / Year

Whatnot

Expiration Date

Until further notice

Requirements

Minimum of 8 years of overall experience
3+ years leading managers
Deep operational experience running Trust & Safety or high-volume content/risk operations at scale, ideally across EMEA/international markets
Proven track record of proactively driving productivity improvements through process design, playbooks, tooling, or automation
Hands-on experience with complex investigations (e.g., fraud, IP/counterfeit, content) and making timely operational tradeoffs
Strong analytical skills, with experience leveraging SQL and dashboards to analyze large datasets and rapidly translate insights into action
Proven success managing and optimizing case management tools such as Zendesk
Strong business acumen and ability to communicate the impact of key decisions, including when acting with imperfect information

Job Responsibility

Lead and scale international T&S operations
Oversee a team of Team Leads and Trust & Safety specialists
Drive operational excellence and ensure a best-in-class experience for users
Ensure agent time, expertise, and judgment are applied where they create the greatest impact
Partner cross-functionally to improve processes and tooling
Enable agents to build trust efficiently and consistently at scale
Step into complex investigations and make decisions
Direct and mentor a team of Team Leads
Deep-dive into complicated cases to provide guidance
Lead team performance to drive results in productivity, quality, and user experience

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally

Fulltime

Manager, Support Quality

As the Support Quality Manager at Replit, you’ll build and lead the program that...

Location

United States , Foster City

Salary:

140000.00 - 175000.00 USD / Year

Replit

Expiration Date

Until further notice

Requirements

5+ years in Support Quality, Support Operations, Technical Support, or similar roles in a technology company
2+ years in a people management or team leadership capacity
Experience building or significantly evolving a QA program, framework, or evaluation system
Strong understanding of customer support workflows, ticket lifecycle, and escalation patterns
Experience working with support platforms (Zendesk or similar) and QA tooling or review workflows
Strong analytical mindset with experience using data to identify trends and drive performance improvements
Experience working cross-functionally with Support leadership, Operations, and Enablement or Training teams
Strong written and verbal communication skills, including delivering structured performance feedback and coaching guidance
Experience working in fast-moving product environments with frequent releases and evolving workflows
Hands-on experience using AI tools (e.g., Replit, Claude, ChatGPT, or similar) to improve workflows, knowledge creation, training, or support operations

Job Responsibility

Build and lead the Support QA program, including evaluation frameworks, scoring models, review workflows, and calibration processes
Hire, develop, and manage QA specialists or analysts as the program scales
Define quality standards across ticket support, technical troubleshooting, and customer communication
Establish QA coverage strategy across FTE and vendor support teams
Lead calibration programs to ensure consistent quality standards across reviewers, teams, and regions
Partner with Learning & Knowledge to turn QA insights into training, onboarding improvements, and coaching strategies
Partner with Support Operations to embed quality signals into dashboards, reporting, and performance frameworks
Define and evolve quality standards for AI-assisted support, including agent assist usage, automation handoffs, and AI-generated content quality
Utilize Replit to build internal tooling and recommend external tooling when necessary to improve QA workflows and program scalability
Define and track key quality metrics (QA trends, CSAT correlation, escalation rate, escalation rate, repeat contact rate, policy adherence) and report insights to Support leadership

What we offer

Competitive Salary & Equity
401(k) Program with a 4% match
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Commuter Benefits
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement
Flexible Time Off (FTO) + Holidays

Fulltime

Operations Specialist, Agent Performance & Enablement

Bumble Inc.

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 10, 2026

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