Operations Specialist, Agent Performance & Enablement Job at Bumble Inc. (London)

Senior Operations Specialist, AI Enablement

Lead the end-to-end quality program for AI Moderation. Ensure that human and mac...

Location

United Kingdom , London

Salary:

50000.00 - 60000.00 GBP / Year

Bumble Inc.

Expiration Date

Until further notice

Requirements

3+ years of experience in Trust & Safety
Hands-on experience in content moderation operations and quality management
Familiarity with moderation systems and conversational AI tools
Understanding of the interplay between human review and machine learning models
Strong analytical skills
Experience digesting large data sets and complex policies into clear, actionable insights
Experience in data analysis and reporting
Deep understanding of CX & Trust operations, moderation frameworks, and policy enforcement principles
Comfortable working with moderation, CX, QA tools and platforms
Ability to quickly adapt to new software systems and evolving workflows

Job Responsibility

Operationalise and scale the AI Moderation QA framework across internal teams and BPO partners
Ensure consistent application of quality standards
Review and evaluate the accuracy and consistency of content moderation decisions made by BPO teams and machine moderation systems
Operationalise structured feedback loops between QA, BPO, CX & Trust Operations, Policy, and Product teams
Validate model performance and identify opportunities for improvement
Develop quality benchmarks and continuously optimise moderation processes, tooling, and workflows
Conduct root cause analysis using moderation data to surface trends, systemic gaps, and actionable insights
Enhance moderation policy implementation
Provide data-driven recommendations for policy updates
Ensure moderation practices adhere to regulatory requirements and community guidelines

Fulltime

Operations Specialist, AI Enablement

At Bumble, our mission is to create a world where relationships are healthy and ...

Location

United Kingdom , London

Salary:

30000.00 - 35000.00 GBP / Year

Bumble Inc.

Expiration Date

Until further notice

Requirements

Experience in customer service within a fast-paced, service-oriented environment
Familiarity with conversational AI systems and chatbots
Sharp eye for detail and ability to objectively evaluate conversations against process and policy standards
Knowledge of CX operations, quality assurance, moderation frameworks, or policy compliance workflows is beneficial
Comfortable working with digital tools and platforms and can quickly adapt to new software systems
Understands the importance of calibration and consistency in QA scoring
Works collaboratively, demonstrates ownership of impact, and embraces feedback as part of growth

Job Responsibility

Conduct regular QA reviews of AI agent conversations to assess alignment with Bumble’s processes, quality standards, tone and community policies
Report quality issues through established reporting workflows, ensuring accurate categorization, clear documentation, and actionable feedback
Collaborate closely with the Quality Manager to maintain consistency in scoring and review approach
Partner with the Quality Manager to resolve recurring quality issues and strengthen AI agent reliability and user experience
Identify and share learnings that lead to measurable improvements in AI agent accuracy, customer satisfaction, and process efficiency
Support ongoing calibration sessions by identifying trends, recurring challenges, and opportunities for process enhancement
Operate CX QA tools and systems (such as Zendesk QA and internal Bumble QA assessment tooling) to monitor quality data and track performance improvements
Embrace and apply AI tools confidently in daily work, learning to interpret AI behavior, understand model limitations, and engage with AI insights with curiosity and accountability
Work collaboratively, take ownership of your deliverables, and adapt your approach with an agile mindset

Fulltime

Revenue Operations Specialist

Tripleseat is looking for a Revenue Operations Specialist to join our growing Re...

Location

United States

Salary:

60000.00 - 75000.00 USD / Year

Tripleseat

Expiration Date

Until further notice

Requirements

2–4+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or a similar role
Strong hands-on experience with Salesforce, required
Familiarity with tools such as Dealhub, Outreach.io, Guru, Revenue Hero, or similar GTM platforms
Experience supporting deal desk processes, quoting workflows, or sales operations functions
Strong organizational and program management skills with a sharp attention to detail
Ability to manage multiple workflows and prioritize effectively in a fast-paced environment
Clear, confident communication skills and a strong customer-service mindset when supporting GTM teams
Genuine interest in building a career in Revenue Operations, systems, or GTM strategy

Job Responsibility

Own and manage core RevOps programs including Spiff Program Management, Content Taskforce, and Data Quality Compliance initiatives, driving cross-functional coordination to ensure on-time execution and measurable impact
Track program progress, surface risks early, and maintain accountability across stakeholders to keep initiatives on track
Support day-to-day administration of key GTM tools including Salesforce, Dealhub, Outreach.io, Guru, and Revenue Hero, maintaining system configurations, workflows, and user access
Administer and optimize Outreach AI Agents, including setup, performance monitoring, guardrail management, and iteration based on engagement data
Partner with Salesforce and Marketing Ops admins on system enhancements and integrations
Provide deal desk support including quote reviews, redlining, and approvals within Dealhub, ensuring adherence to pricing guidelines, approval frameworks, and Rules of Engagement
Act as a go-to resource for Sales reps on deal structure, process, and tooling questions
Own documentation and ongoing maintenance of standard operating procedures in Guru, ensuring processes are clearly defined, up to date, and accessible across GTM teams
Support content organization and governance across enablement and operational materials
Support the Content Taskforce by ensuring alignment between messaging, assets, and GTM execution, and help operationalize playbooks, sequences, and workflows within Outreach

What we offer

Competitive Medical, Dental, and Vision Insurance
Company Paid Life Insurance, Short- and Long-Term Disability Plans
401(k) with Company Match
Parental Leave
Unlimited Paid Time Off
Pet Insurance

Fulltime

Consumer Operations Support Specialist - Telesales & Retentions

The Consumer Operations Support Specialist plays a key role within the Commercia...

Location

Ireland , Dublin

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experience working within a telesales, retention or assisted sales environment, ideally within an outsourced or shared services model
A strong understanding of sales, retention and customer experience drivers
Commercial mindset with the ability to analyse performance data and identify actionable insights
Experience working with third party partners or external suppliers
Strong stakeholder management and communication skills, with the ability to influence and collaborate across teams
A proactive, results driven approach with strong problem solving skills

Job Responsibility

Support the delivery of telesales and retention performance across customer experience, operational efficiency and commercial targets
Track, analyse and share performance insights across key measures
Identify risks, opportunities and trends, escalating where required and supporting corrective actions
Work closely with Shared Services Partners and Third Party Service Providers to support delivery against agreed KPIs, SLAs and contractual obligations
Support governance through preparation for performance, service delivery and commercial review forums
Build effective working relationships with internal stakeholders
Support sales through service activity across Assisted & Care channels
Help embed best practice sales and retention approaches across the operation through insight and performance feedback
Support adherence to all regulatory, internal and customer protection standards across telesales and retention activities
Monitor quality outcomes and contribute to actions that improve customer outcomes and agent performance

What we offer

Competitive salary
Flexible working (time and location)
Generous employer pension contribution
Free phone bill and device discounts
Learning & Development and access to Vodafone University
Family and Friends discounts on Vodafone products
23 days annual leave plus 3 charity days and a day off for your birthday
Access to our wellness centre and gym
A supportive, inclusive and progressive workplace

Fulltime

Data Scientist – Applied AI & Agent Systems Specialist

✨ About This Role: Design, build, and deploy AI-powered agents and automation sy...

Location

Salary:

Not provided

HiRemoters

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Operations Management, Public Policy, International Development, or a related field
Strong proficiency in Python (production-level coding skills)
Minimum 5 years experience in applied AI, machine learning engineering, or AI-driven software development
Experience working with LLM APIs (OpenAI, Azure OpenAI, or equivalent)
Understanding of agentic architectures (tool use, memory, multi-step orchestration)
Experience with API integration and RESTful services
Familiarity with vector databases and embedding workflows
Knowledge of software version control (Git)
Experience with workflow automation/orchestration tools (n8n, LangChain, or equivalent frameworks)
Understanding of testing, logging, monitoring, and production deployment principles

Job Responsibility

Design, build, and deploy AI-powered agents and automation systems that enhance the operational intelligence, decision-making, and workflow efficiency
Act as the primary Applied AI Engineer within the Smart Systems & Operational Enablement department, translating business challenges into production-ready AI and agentic solutions
Develop software-driven AI capabilities that integrate securely and reliably into enterprise systems
Design and build AI agents using LLM APIs (e.g., Azure OpenAI, OpenAI or equivalent)
Develop multi-step orchestration workflows integrating AI models with internal systems and APIs
Implement agent memory systems (vector databases, embeddings, contextual retrieval)
Build and maintain AI-enabled automation using tools such as Python frameworks, n8n, or equivalent orchestration platforms
Develop evaluation frameworks to measure agent performance, accuracy, reliability, and drift
Deploy AI solutions in production environments following enterprise architecture standards
Collaborate with Systems Integration to embed agents within CRM/ERP and operational workflows

What we offer

Flexible and Remote Working
Career Growth
Performance Recognition
Health and Fitness Benefits
Extra Paid Annual Leave
Special Birthday Perk

Fulltime

Business Process Excellence Specialist

Location

Portugal , Lisbon

Salary:

Not provided

EDP

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering, Business, or a related field
3+ years of relevant experience in energy, oil and gas, large-scale infrastructure, or internal operational excellence roles
consulting experience is a plus
Proven track record delivering process improvement or transformation initiatives with measurable impact
Experience leading or contributing to agile squads or cross-functional delivery teams, with strong project management discipline in planning, execution, change management, and stakeholder alignment
Strong analytical mindset with the ability to translate data into actionable insights
Experience with process mapping, root-cause analysis, current-state and future-state design, and continuous improvement methods such as Lean, Kaizen, or similar approaches
Hands-on, pragmatic, and comfortable working directly with operational teams
Excellent spoken and written English required, with the ability to communicate clearly and confidently across functions and seniority levels in a global environment
Comfortable working across geographies, time zones, and cross-cultural teams

Job Responsibility

Own end-to-end delivery of process improvement initiatives, from problem definition and prioritization through implementation and value realization
Deliver measurable business outcomes across critical processes by linking each initiative to clear value targets, measurable benefits, and disciplined investment decisions
Lead agile squads or serve as a core delivery leader within cross-functional squads, bringing together process, automation, and design expertise to solve high-value business problems
Structure squad delivery through clear priorities, practical governance, and strong execution discipline to maintain momentum and predictable results
Partner with operations, engineering, and support teams to ensure solutions are practical, adopted, and sustained in day-to-day operations
Lead change management at the initiative level, including stakeholder alignment, communication planning, and adoption support to ensure improvements are understood, embraced, and sustained
Identify, manage, and escalate delivery and operational risks early, using practical mitigation plans to protect timelines, adoption, and value realization
Define, track, and report initiative and process KPIs, using performance insights to steer delivery, corrective actions, and sustained business impact
Identify where automation, AI, workflow redesign, and process design can materially improve outcomes, while exercising strong judgment on where human decision-making and oversight must remain
Contribute to shaping a clear AI-enabled process model across the platform, with defined accountability, governance, and continuous improvement mechanisms

What we offer

Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making
Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits
Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility

Fulltime

Senior Team Lead, Managed Services Client Service Desk

The Senior Team Lead, Managed Services Client Service Desk is a developing subje...

Location

South Africa , Cape Town

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

A good understanding of the vast range of IT operations and company service offerings
Displays excellent levels of client engagement and service orientation
Demonstrates operational team management skills and the ability to effectively manage the resources that report to them
Good collaboration skills and ability to interact professionally
Demonstrates understanding of project management principles
Strong documentation skills and expertise in handling escalated customer issues
Bachelor's degree or equivalent in information technology or related field
Relevant technical certifications preferred
ITIL v4 specialist certification and knowledge is preferred
ITIL Specialist (Managing Professional) certification is preferred

Job Responsibility

Responsible for managing a team of service desk agents
Ensures resource allocation, attendance, effective achievement of KPI's and planning activities
Contributes to the process of managing tickets or calls logged at the service desk
Ensures all incidents which are logged, are accurately registered and categorized
Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process
Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it
Ensures reported faults are investigated and diagnosed
Be expected to take ownership and resolve or further escalate escalated incidents
Checks incidents are fully resolved and users and/or clients are satisfied and agree to close the related incident
Ensures relevant actions have been logged to enable tracking

Fulltime

Business Support Specialist

With people at the heart of our success, NTT DATA is committed to attracting and...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong leadership and team management capability
Deep understanding of sales KPIs and forecasting
Excellent coaching and mentoring skills
Strong communication and stakeholder management
Analytical and data-driven decision-making ability
5+ years of sales experience
2–3 years in team leadership role
Telecom/BPO experience preferred

Job Responsibility

Lead, manage, and develop a team of outbound sales agents
Drive daily, weekly, and monthly sales targets and KPIs
Conduct regular performance reviews and coaching sessions
Motivate and engage team members to maximize productivity
Provide structured coaching through side-by-side and remote monitoring
Develop individual performance improvement plans
Enable skill development through feedback and training interventions
Drive quartile performance improvement across the team
Manage daily KPI delivery and operational performance
Ensure adherence to dialer usage, lead management, and sales processes

What we offer

All equipment required for you to be successful in your role
Virtual paid training
Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short- and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities
Company-provided pick-up and drop facility (for night shifts)

Fulltime

Select Country

Operations Specialist, Agent Performance & Enablement

Job Description

Job Responsibility

Requirements

Looking for more opportunities?