Operations Service Manager - Care Technology Job at PA Consulting (London)

Care Technology Operations Facilitator

Hybrid working - our approach is to be in the office or on client site a minimum...

Location

United Kingdom , London

Salary:

Not provided

PA Consulting

Expiration Date

Until further notice

Requirements

IT skills with all basic Microsoft packages, including advanced Microsoft Excel skills. Be able to run data analysis and reports using Excel. Skills should include logical functions, working with lookups, data validation, pivot tables
Analytical skills, be able to interpret data sets
Great communication skills, to be trusted to engage with clients independently and produce reports using PowerPoint and Word
Attention to detail
Effective leadership and problem-solving skills
Great teamwork, adaptability and resilience
Willing to learn and develop new skills
A good understanding of social care users and their needs and the outcomes of care technology
A strong grasp of the health and care sector, including understanding of safeguarding, personalisation and working with vulnerable people
Flexibility to work across PA’s care technology contracts as required

Job Responsibility

To take responsibility for the day-to-day administration of the Argenti Service, managing referrals by assessing for appropriateness, reviewing and quantifying benefits
To assist in the smooth running of the business as usual operations by taking responsibility for enquiries. To provide an efficient service on the phone and email when dealing with internal and external communication
To support referrers to make high quality referrals for care technology that are ‘right first time’
To be responsible for receiving and rapidly resolving queries and complaints from service users, Care Managers, other professionals and external agencies in an efficient and effective manner in line with contract requirements, engaging with service deliver partners and escalating to the Operations Manager as appropriate. Maintain up to date, accurate and timely records within Argenti operational systems and to be responsible for ensuring all required data is added into Councils’ care management system and Argenti’s systems in an accurate and timely fashion
To carry out all duties with due regard to the provisions of health and safety regulations and legislation, the Council’s equal opportunities and customer care policies, Codes of Conduct, Disciplinary & Efficiency Rules, and the new approach to care technology
To support delivery of our care technology transformation and programme delivery activity, for example delivery of proof concepts, continuous improvement and culture change activities
To support our care technology contract management and compliance activity, including contributing to reporting and audit requirements

What we offer

Health and lifestyle perks accompanying private healthcare for you and your family
25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
Generous company pension scheme
Opportunity to get involved with community and charity-based initiatives
Annual performance-based bonus
PA share ownership
Tax efficient benefits (cycle to work, give as you earn)

Fulltime

Team Manager- Care Operations USCB

Step into the role of Team Manager- Care Operations USCB at Barclays where you'l...

Location

India , Noida

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent work experience
minimum 1 year experience of working for a US process
relevant experience in Management Reporting and ability to link multiple reports and understand linkages between common data points
excellent communication skills with the ability to work independently / as Team Lead
proven track record in problem solving and business innovation
understanding on US Regulations (Reg Z, Reg E, FDCPA, UDAAP etc)
risk and controls
change and transformation
business acumen
strategic thinking

Job Responsibility

Lead a team of analysts delivering accurate and timely customer correspondence outcomes across multiple work types/queues
ensure day-to-day operational performance against service appendices (SLA/TAT), productivity and quality standards
maintain strong risk and control discipline
drive effective work allocation and real-time performance management
provide coaching and technical guidance on complex cases
partner with onshore stakeholders and enabling teams to resolve issues, implement process improvements and deliver a positive customer experience

What we offer

Wellness rooms
gyms
mental health support
inclusive culture
collaborative areas
on-site cafeterias
fitness centers
tech-equipped workstations
flexible working arrangements
hybrid working

Fulltime

Patient Care Manager I (RN Required)- Ambulatory Care Tri-Valley

This is a high-impact operational and clinical leadership role responsible for e...

Location

United States , Pleasanton

Salary:

89.01 - 117.94 USD / Hour

Stanford Health Care

Expiration Date

Until further notice

Requirements

Bachelor and/or Master in Nursing from an accredited college or university
Three (3) years of progressively responsible and directly related work experience
RN - Registered Nurse - State Licensure And/Or Compact State Licensure
Ability to contribute to health care policy formulation when working in partnership with a multidisciplinary team of health care providers
Ability to delegate responsibly to others, activities according to ability, level of preparation, the standards of practice and regulatory guidelines
Ability to develop programs and lead process improvement projects
Ability to establish the strategic direction and business plans for a functional group
Ability to initiate and implement change conducive to the improvement of the quality and safety of patient care delivery
Ability to provide leadership, influence others to meet patient needs and achieve shared goals, to effectively prioritize system resources to provide quality and valued patient care, promote cooperative behaviors, act as a role model, resource and mentor
Ability to supervise, coach, mentor, train, and evaluate work results

Job Responsibility

Clinical Practice: Ensures the effective delivery of competent, compassionate, and efficient patient care by planning, organizing, and directing the nursing services of unit(s), including the assessment of patients, implementation of physicians' orders, treatment plans and medical procedures, administration of medication and record keeping of same as well as by monitoring and evaluating patient care processes and outcomes for the patient care unit(s)
coordinates nursing activities with those of other services or disciplines
Communication: Communicates in a clear and effective manner to enhance team effectiveness, manage conflicts, engage employees and interdisciplinary colleagues in unit activities and performance changes
collaborates with others within the unit and with all hospital departments and disciplines to enhance problem solving, decision making and performance improvement
Fiscal Accountability: Plans and forecasts the department budget by calculating required FTES, planning annual budgets, interpreting payroll and other key fiscal reports, projecting workload as well as monitoring and enhancing productivity
performs variance analysis by interpreting financial performance and identifying key drivers
identifies unit/capital budget needs in collaboration with physician and nursing colleagues
plans and implements staff scheduling, position controls and attendance control procedures
Human Resources: Directs the personnel management of the employees assigned to the department consistent with state and federal labor laws, collective bargaining agreements, and nursing service and hospital philosophy, goals and policy
ensures that new staff is interviewed, hired, trained, oriented, precepted and evaluated

Fulltime

Global Fragrance and Oral Care Flavors Portfolio Assistance Procurement Manager Personal Care

This role is part of Procurement’s Sourcing team, which is responsible for leadi...

Location

India , Mumbai

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Procurement Sourcing Strategy (level 2 - Capable)
Supplier Analysis (level 3 - Intermediate)
Value Chain Understanding (level 3 - Intermediate)
Supplier Negotiation (level 3 - Intermediate)
Contract Negotiation (level 2 - Capable)
Sourcing Resilience (level 3 - Intermediate)
Stakeholder Management (level 3 - Intermediate)
Strategic Partnerships (level 3 - Intermediate)
Collaboration (level 3 - Intermediate)
Program Management (level 3 - Intermediate)

Job Responsibility

You are a strategy Champion: You lead the co-creation of the innovation agenda for your portfolio. You monitor and understand the dynamically changing consumer market, ensuring a future fit trend driven portfolio, delivering desirability at scale and affordable superiority. With a focus on emerging technologies, you lead the development of not only the current portfolio, but future capabilities.
You are external facing and an expert in the supplier landscape: You assess, identify, and select the appropriate supplier base that meet the needs of the business. You ensure and manage overall performance of suppliers and surpass stakeholder needs.
You take considered decisions under pressure: You handle complex and diverse customer, supplier, supply chain or operational issues within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
You are a leader: You are a leader of procurement projects in your portfolio and for your materials. You take on a role leading portfolio wide activity such as accurate price forecasting and complexity reduction.
You are a storyteller: You use your strategic influencing skills to drive Procurement considerations and strategic recommendations with Stakeholders.
You create growth for Unilever: You work closely with Brand, R&D, Supply Chain, Strategy and Insights and Category Procurement teams to support the launch of innovations and new product development.
You achieve key financial targets: Delivering the business financial targets for Buying Performance, Product Superiority and Complexity reduction for the portfolio materials/services and suppliers. You prepare information on purchase prices and conditions to enable proper budgeting and cash forecasting.

Fulltime

Fixed Core 2nd Line Operations Manager

The purpose of this role is to be responsible on management of Level-2 Network O...

Location

Türkiye , İstanbul

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Good communication skills
Ability to work with ambitious timelines in a dynamic, high-growth environment
Strong communication / interpersonal and decision-making skills – ability to balance conflicting interests
Supply high concentration and attention
Strong analytical skills and problem-solving abilities, ability to multi-task
Graduate from Electronic, Computer&Science, Telecommunication Engineering
Experience and in-depth understanding on IP and Data Center Networks
Have minimum 8 years of experience in Telecommunication
Supply high concentration and attention
To have intermediate or advance level of English

Job Responsibility

To be responsible on management of Level-2 Network Operation, Maintenance and Support of VFTR Network, which includes Internet Domain, Enterprise Network, Fixed Broadband, Data Center Network Services and Products in based on 7/24/365 time
To lead and perform L2 Operations and maintenance activities of Fixed Data Core Network
Responsible for all Level 2 Operations (integration, roll-out, acceptance, troubleshooting, configuration management, SLA/OLA management, etc) for corresponding products and services
Managing and organizing group staff, working with Network Planning and regarding departments
Organize and manage Fixed Data Core Network Level-2 Operation processes with NOC Departments, Planning Departments, Regulation, IT and Business Departments
Taking necessary preventive and corrective actions for keeping Fixed Data Core Network continuity and performance in KPIs
Interfering when needed, ensuring escalation and reporting to other departments within this scope realising works below mentioned
Performing corrective works and taking necessary actions to define root causes problems in case of a defect or an interruption in network
Determining and correcting of the wrong configurations within health check
Making necessary health care checks regularly

What we offer

Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

Fulltime

Security Service Manager

Allied Universal® is hiring a Service Manager. As a Service Manager, you are the...

Location

United States , Montgomery

Salary:

55000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess one of the following: Bachelor’s degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business
Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
Experience in leading development, and retaining a diverse team while building positive client relationships
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
Skilled In managing a large and dispersed team that fosters teamwork, Innovation, agility, client relations and achieving desired results
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction

Job Responsibility

Caring Leadership, Client Engagement, and Operational Oversight: Ensure all security protocols and standards are consistently upheld
operate independently to manage frontline supervisors and security officers, meeting client-specific contractual hours while proactively minimizing unbilled overtime
Recruit, train, schedule, and manage supervisors and officers
execute payroll, performance evaluations, and employee relations to build high-performing, engaged security teams
Serve as the primary point of contact for clients, ensuring high-quality service that enhances the protection of people and property
Leverage Allied Universal’s AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability
Safety and Compliance: Respond to escalated issues professionally, coordinating with clients and internal teams
Maintain training, safety, and operational standards while managing uniforms, equipment, and supplies

What we offer

Medical/Dental/Vision coverage
Free employee life insurance
Paid employee training and development
401K
Employee assistance programs
Paid holidays and flexible PTO (Paid Time Off)
Great company culture and work/life balance
Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Pharmacy Operations Manager

When you step behind the counter as a pharmacy operations manager, you’ll always...

Location

United States , Phoenix

Salary:

22.50 - 31.00 USD / Hour

Walgreens

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent
PTCB or ExCPT certification (except in Puerto Rico)
Has one year of work experience as a pharmacy technician in a retail or hospital setting
Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
Requires willingness to work flexible schedule, including evening and weekend hours
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)

Job Responsibility

Accountable for performing day-to-day non-clinical pharmacy operations, administrative activities
Ensures efficient pharmacy workflow and a positive patient experience
Serves as a full-time certified pharmacy technician
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions
Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers
Responsible for the selection, scheduling, and development of pharmacy technician personnel
Leads training, coaching, and performance management of pharmacy technicians
Makes decisions regarding performance management including discipline and termination
Engages customers and patients by greeting them and offering assistance with products and services
Resolves customer complaints

What we offer

Health, dental and vision
Prescription coverage
Retirement Savings Plan (401(k))
Employee discount
Work & life resources
Career development programs

Executive Director, Service Operations – Medicaid Contact COE

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Hartford

Salary:

131500.00 - 303195.00 USD / Year

CVS Health

Expiration Date

Until further notice

Requirements

Approximately 10+ years of progressive leadership experience in service operations or contact center environments
Prior experience within a large health plan, managed care organization, or payer environment preferred
Proven success leading large, complex operations, including responsibility for 500+ colleagues across multiple geographies
Demonstrated experience leading transformation initiatives within contact center or service operations (e.g., workforce optimization, member experience redesign, technology enablement)
Strong understanding of Government Programs will be valued
Experience managing multi-million-dollar budgets with strong operational and financial acumen
Demonstrated ability to establish and manage KPIs at scale and drive performance outcomes
Experience partnering with Technology organizations
Familiarity with modern contact center platforms (e.g., GPS (Guided Personal Service) will be valued
Passion for leveraging AI and digital capabilities to enhance service delivery and member experience

Job Responsibility

Setting the strategic direction and driving performance across a complex, high-volume service organization of 500+ colleagues in a work-from-home environment
Designing and executing a forward-looking service operations strategy aligned to enterprise priorities, the evolving regulatory landscape, and the unique needs of Medicaid populations
Partnering closely with Medicaid Plan CEOs and senior leadership to ensure alignment on service delivery, member experience, and operational outcomes
Working in close collaboration with the Technology Center of Excellence to advance digital capabilities, automation, and AI-driven solutions across the contact center
Establishing policies, programs, and operating models that support financial, operational, and service objectives
Leading end-to-end service operations processes and ensuring alignment with broader business strategy
Developing data-driven insights, forecasting, and financial plans to optimize performance
Overseeing large-scale operational initiatives, including transformation efforts, organizational design, and continuous improvement of service delivery
Driving a culture of accountability, empowerment, engagement, and high performance through strong people leadership, clear communication, and disciplined performance management
Ensuring consistent delivery against service standards, enhancing quality and efficiency, and elevating the overall member experience

What we offer

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Bonus, commission or short-term incentive program
Equity award program

Fulltime

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Operations Service Manager - Care Technology

Job Description

Job Responsibility

Requirements

What we offer

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