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Operations Senior Manager - Global Fulfillment

United States 149325.00 - 181000.00 USD / Year · Job Posted February 18, 2026
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Job Description

We're scaling fast, and we need an Operations Sr. Manager who thrives in complexity and moves with urgency. In this role, you'll be leading our global fulfillment operations, driving the strategy and execution required to efficiently scale as we expand within the US market and as we tackle new, international markets. This role will define where and how we operate fulfillment capabilities as we expand internationally—whether through company-owned facilities or third-party partners—and lead the execution of those decisions end to end. This role requires someone who can evaluate build-vs-buy tradeoffs, stand up new operations (internal or external), and create the metrics and operating mechanisms needed to ensure reliable, efficient fulfillment at scale.

Job Responsibility

  • Develop the global strategy for where, when, and how to operate fulfillment capabilities as the company enters new international markets
  • Assess build vs. partner decisions, including use of third-party warehouses, 3PLs, or contract fulfillment providers
  • Lead the end-to-end execution of new fulfillment operations, including: Company-owned fulfillment centers (site readiness, process design, staffing, and go-live) and Third-party fulfillment or storage partners (selection, onboarding, operating model definition, and performance management)
  • Translate strategic plans into clear execution roadmaps with timelines, owners, and success metrics
  • Ensure new operations launch on time, within budget, and at defined service levels
  • Design and implement core fulfillment KPIs (e.g., on-time ship, on-time delivery, order cycle time, cost efficiency)
  • Build reporting mechanisms and operating rhythms to track performance and drive accountability
  • Use data to identify bottlenecks & prioritize improvements
  • Diagnose inefficiencies in the current fulfillment operation and develop a clear, prioritized improvement plan
  • Redesign processes that are manual, fragmented, or outdated to improve throughput, accuracy, and scalability
  • Drive change management on the ground, working closely with operators and frontline leaders

Requirements

  • 8–12+ years of experience in strategy, operations, supply chain, logistics, or fulfillment environments
  • Proven experience launching or scaling physical operations (warehouses, fulfillment centers, manufacturing sites, or similar)
  • Strong analytical skills with demonstrated experience building and using operational metrics
  • Background in high-growth or scaling organizations
  • Comfortable leading complex, ambiguous initiatives with multiple stakeholders
  • Ability to balance strategic thinking with hands-on execution in fast-moving environments

Nice to have

  • Global or international operations experience
  • Experience leading facility moves or major operational transitions

What we offer

  • Healthcare
  • Dental
  • Mental health support
  • Parental planning resources
  • Retirement savings options
  • Generous paid time off

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