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NTT DATA Logo NTT DATA · IT - Administration

Operations & Security Manager

United States, Tallahassee Employment contract · Job Posted May 05, 2026
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Job Description

The SOC Manager is the designated leader responsible for the day-to-day management, performance, and continuous improvement of the Security Operations Center (SOC) supporting a large-scale, public sector network environment. This role is accountable for 24x7 security operations, incident response, threat management, and resource management, and serves as the single point of contact for all SOC-related issues. The SOC Manager ensures compliance with State and national standards, disaster recovery readiness, and seamless integration with Network Operations (NOC), field services, and executive leadership.

Job Responsibility

  • Lead the design and implementation of complex IT security solutions, including Threat Management, Vulnerability Management, and Identity and Access Management
  • Evaluate security control compliance with federal and State of Florida requirements and client monitoring strategies
  • Develop and manage security standards for physical and virtual desktop environments
  • Identify and manage risks associated with information systems
  • Coordinate with the client's Cybersecurity Unit to maintain compliance and Authorization to Operate (ATO)
  • Ensure secure operation, maintenance, and disposal of assigned assets and systems
  • Conduct annual assessments to ensure policy and standards compliance
  • Address security requirements throughout the system lifecycle
  • Establish and review audit trails and retain audit logs
  • Generate and interpret documentation for CSAM compliance
  • Provide cybersecurity guidance aligned with industry best practices
  • Analyze vulnerabilities and present findings to system owners and leadership
  • Communicate effectively to document and report on security efforts and gaps
  • Support integration, testing, operations, and maintenance of system security
  • Develop and maintain internal Standard Operating Procedures (SOPs) for all SOC activities
  • ensure documentation is current and audit-ready
  • Align IT strategy with business processes and establish performance measures
  • Contribute to enterprise-level planning processes and systems
  • Administer hardware and software inventory and provide system operation support
  • Directly manage all SOC staff, including shift leads, analysts, and engineers
  • oversee staffing, scheduling, training, and performance management
  • Serve as the single point of contact for all SOC operations, incident response, and escalation—available 24x7, 365 days/year
  • Lead the continuous improvement of SOC processes, including threat detection, vulnerability management, incident response, and change management
  • Ensure compliance with Rule 60GG, NIST, FISMA, and other applicable standards for security operations and disaster recovery
  • Oversee the integration of SOC and NOC functions, ensuring effective communication, escalation, and coordinated response to security and operational events
  • Manage security assurance tools, dashboards, and reporting for threat intelligence, incident trends, and SLA compliance
  • Coordinate with field services, engineering, and executive leadership to support security upgrades, audits, and special projects
  • Participate in contract workgroups and program governance forums
  • contribute to enterprise-level planning and performance measurement
  • Lead disaster recovery planning, testing, and execution for security services
  • Foster a culture of operational excellence, continuous improvement, and customer focus within the SOC team

Requirements

  • Master's degree in engineering, information technology, or related field (or equivalent formal training and experience)
  • Minimum 10 years of overall experience, including at least 7 years in Information SPAA, cybersecurity, system administration, or engineering
  • At least 7 years as ISSO, security analyst, or security engineer with hands-on experience in NIST Risk Management Framework (RMF), audit log reviews, system monitoring, SPAA processes, FISMA requirements, vulnerability and compliance scanning, continuous monitoring, security testing and evaluation, security policies
  • Minimum 7 years of experience in vertical disciplines such as law enforcement, anti-terrorism, biological science, banking, transportation, or similar fields
  • Minimum 5 years managing a SOC or similar 24x7 security operations team

Nice to have

  • Experience supporting public sector or government contracts in Florida
  • Familiarity with Rule 60GG and State of Florida operational standards
  • Certifications such as CISSP, CISM, or GIAC
  • Demonstrated experience with disaster recovery, incident response, and service restoration in large-scale environments
  • Strong knowledge of cybersecurity architecture, monitoring, and security tools (e.g., SIEM, vulnerability scanners, ticketing systems)
  • Experience with security standards (NIST, FISMA), audit log reviews, and integration with NOC operations
  • Proven ability to manage staff, schedules, and performance in a 24x7 operational environment
  • Excellent communication, leadership, and stakeholder management skills
  • Availability to serve as the designated backup and single point of contact for all SOC operations, 24x7, 365 days/year
  • Experience with large-scale security audits, upgrades, and service transitions
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