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Operations Scheduler

United Kingdom, Tunbridge Wells Employment contract 26000.00 - 30000.00 GBP / Month · Job Posted August 26, 2025
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Job Description

Due to company expansion our client is seeking a proactive and highly organised Operations Scheduler to join our friendly team. You will work alongside another scheduler, within a busy team and report directly to the office management team, and play a key role in managing a large client portfolio while coordinating both PPM and reactive service visits. The scheduling team consists of 4 schedulers overseeing over 40 engineers across London and the South East.

Job Responsibility

  • Plan and manage monthly schedules for engineers across London and the South East
  • Proactively schedule routine visits in line with contract frequency, ensuring efficiency in route planning and access times
  • Monitor completion of visits, ensuring deadlines are met and no visits are missed
  • Coordinate larger ad-hoc works as required
  • Regularly update the management team on service delivery and potential issues
  • Maintain excellent communication with clients, engineers, and internal teams
  • Work with the service team to create action plans and highlight sites of concern
  • Send quotations for chargeable visits/treatments
  • Manage client complaints, taking ownership of issues while escalating when necessary
  • On-Call (1 in 9 weeks rotation)

Requirements

  • Minimum 2 years' experience in a similar scheduling/job allocation/planned maintenance role
  • Excellent communication skills and confident telephone manner
  • Ability to remain calm and professional with both clients and engineers
  • Strong organisational and multitasking skills
  • Comfortable working in a fast-paced, high-pressure environment
  • Proactive, adaptable, and able to think 'outside the box'
  • Strong problem-solving skills and ability to work on own initiative

What we offer

  • 22 days annual leave + bank holidays (increases with service)
  • Pension
  • Monthly performance bonus
  • Flexible start/finish times
  • Birthday off (after 1 year of service)
  • Hybrid working available once trained (work from home ad hoc days per week)
  • Career progression
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