Operations Scheduler, Office Angels

Operations Scheduler

Office Angels

Location:
United Kingdom, Tunbridge Wells

Category:
Office Administration

Contract Type:
Employment contract

Salary:

26000.00 - 30000.00 GBP / Month

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Job Description:

Due to company expansion our client is seeking a proactive and highly organised Operations Scheduler to join our friendly team. You will work alongside another scheduler, within a busy team and report directly to the office management team, and play a key role in managing a large client portfolio while coordinating both PPM and reactive service visits. The scheduling team consists of 4 schedulers overseeing over 40 engineers across London and the South East.

Job Responsibility:

Plan and manage monthly schedules for engineers across London and the South East
Proactively schedule routine visits in line with contract frequency, ensuring efficiency in route planning and access times
Monitor completion of visits, ensuring deadlines are met and no visits are missed
Coordinate larger ad-hoc works as required
Regularly update the management team on service delivery and potential issues
Maintain excellent communication with clients, engineers, and internal teams
Work with the service team to create action plans and highlight sites of concern
Send quotations for chargeable visits/treatments
Manage client complaints, taking ownership of issues while escalating when necessary
On-Call (1 in 9 weeks rotation)

Requirements:

Minimum 2 years' experience in a similar scheduling/job allocation/planned maintenance role
Excellent communication skills and confident telephone manner
Ability to remain calm and professional with both clients and engineers
Strong organisational and multitasking skills
Comfortable working in a fast-paced, high-pressure environment
Proactive, adaptable, and able to think 'outside the box'
Strong problem-solving skills and ability to work on own initiative

What we offer:

22 days annual leave + bank holidays (increases with service)
Pension
Monthly performance bonus
Flexible start/finish times
Birthday off (after 1 year of service)
Hybrid working available once trained (work from home ad hoc days per week)
Career progression

Additional Information:

Job Posted:
August 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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