Operations scaling Job at Tandem (New York)

Solutions Operations Manager - Scaled Customer Experience

We’re looking for an analytical and experienced Solutions Operations Manager to ...

Location

United States , San Francisco

Salary:

128700.00 - 153725.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

Bachelor’s Degree
5+ years of experience in Solutions Operations, ideally directly supporting Scaled & Digital teams within a high-growth SaaS or AI company
Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc.
Tableau knowledge: Experience providing business requirements for dashboards
Customer Success Platform Experience: Vitally or similar
Advanced Data Modeling & Analytics: Expert Excel/Google Sheets
translate complex data into actionable insights
Strong Project Management: Manage multiple projects from scope to delivery
organized & detail-oriented
Clear Communication: Concise written/verbal skills

Job Responsibility

Design, refine, and manage scalable processes that improve how our Scaled teams plan, deliver, and measure impact
Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, risk identification, and business outcomes - including metrics that quantify customers’ Fin performance (our AI Customer Support Agent), and customer retention
Quantify the impact of scaled programs (e.g., webinars, academies, in-product education) by tracking adoption, engagement, and their effect on Fin performance and commercial outcomes
Partner with the Scaled, Digital and Voice of Customer (VOC) teams to ensure program execution and reporting are tied to key targets
Analyze trends and surface insights that influence strategic decisions and operational priorities
Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution
Own and continuously improve operational systems and tools - such as Vitally, Salesforce, and our internal VOC tooling - that power day-to-day execution
Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Enterprise Deal Operations Team Lead, Scaled Deal Support

This is a remote position requiring location in the Philippines. The role focuse...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

BS/BA in Business, Finance/Accounting, Economics, or a related discipline
Minimum 3+ years of experience in any of the following: Knowledge Management, Deal Desk, Order Management, Sales Contract Support, Deal Management, Sales Quoting Support, or Revenue Operations
At least one year in a people management role in an operations function
Ownership for resolving sales cycle issues related to quoting, document control, document assembly, signatures, and provisioning
Must have a working knowledge of Confluence and sales service desk tools
Customer service background and experience balancing many support requests simultaneously
Must be willing to join video chats daily to support stakeholders, peers, management, customers, and partners.

Job Responsibility

Build and manage a global team of Enterprise Deal Associates responsible for managing the highest margin/volume transactions for Atlassian
Partner with Enterprise Deal Operations team members, including Enterprise Deal Managers, Team Leads, and Managers to streamline scope and understand areas of growth and improvement for this new Enterprise Deal Scaled Team
Use a strong background in B2B or B2C customer service, including high-volume email help desk and phone support to provide excellent customer support
Expertly voice your opinion to make things better and seek feedback
Support customers with billing, invoicing, and licensing questions and handle customer escalations
Build strong relationships with Account Executives and customers, and work collaboratively to provide and revise quotes that drive customer satisfaction
Improve support experience for Enterprise Deal Managers and customers by using feedback to enhance internal processes and automation.

What we offer

Health coverage
Paid volunteer days
Wellness resources.

Fulltime

Platform Abuse Operations Lead

We are looking for a Platform Abuse Operations Lead to join our Trust & Safety t...

Location

United States , San Francisco

Salary:

148000.00 - 222000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

5+ years in scaled abuse, anti-spam, signals intelligence, or Trust & Safety/abuse as an operations engineer, product manager, or analyst (or similar with an investigative function)
Excellent information distiller, communicator, and relationship-builder
Comfortable with ambiguity and problem-solving
Data, ML, and AI literate, and ability to query large datasets to find patterns of abuse
Ability to keep up with day to day operations while also maintaining longer term projects and management reporting

Job Responsibility

Lead a team of skilled scaled abuse investigators
help define and run the team’s investigations and operations processes
Handle day-to-day team and incident response functions
Proactively and reactively investigate abuse by using and iterating on internal & external abuse tools, ML and AI systems, and by querying large data sets
Systematize and document team operations, metrics, processes, and training materials
Develop new methods for investigating platform abuse, scaled abuse, and inauthentic users
Work with our program manager and dedicated engineering team to prioritize and improve our team’s anti-abuse systems, tooling, and capabilities
Manage expectations and communicate the team’s priorities, status, and progress to internal stakeholders
As needed, collaborate with product teams about safety features and systems to establish effective controls and mitigations as new products and features ship

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Scale Clerk

Ferrous Processing and Trading (FPT) is one of North America’s premier processor...

Location

United States , Inkster

Salary:

Not provided

Cleveland-Cliffs

Expiration Date

Until further notice

Requirements

Ensure adherence to safety standards including use of required personal protective equipment (PPE), remove hazards as identified, and maintain cleanliness of the site
Accurately inspect all materials ensuring correct weights, materials description, and grade for all inbound and outbound loads
Determine the grade of the material, enter it into the inventory system, and direct to proper location
Operate & maintain mobile equipment including but not limited to forklifts, skid steers
Provide day-to-day training and guidance to develop our team to its fullest potential
Answer customer questions about materials, pricing and procedures
Maintain records as required

Job Responsibility

Weigh all inbound and outbound vehicles
Inspect loose loads
Direct vehicles to proper unloading areas
Assist in the details of purchases

Vp, Customer Service Operations & Monitoring

We’re seeking an enterprise-level operational executive to lead two of the most ...

Location

United States

Salary:

270000.00 - 290000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years leading senior leaders in large-scale, multi-layered service operations (contact centers, monitoring centers, emergency response, consumer experience organizations, or similar environments)
Demonstrated success driving excellence across distributed teams serving millions of customers or transactions, with a strong focus on end-to-end consumer experience
Deep experience influencing the functions that enable operational success (WFM, QA, L&D, routing, analytics) through their respective leaders, ensuring a consistent and high-quality consumer journey
Strong track record of partnering with Technology and AI teams on automation, virtual agents, and large-scale operational workflows that elevate both efficiency and consumer experience
Advanced analytical, financial, and operational judgment with the ability to synthesize KPIs into actionable strategy that improves performance and consumer outcomes
Steady, decisive leadership style suited to high-stakes, fast-moving, safety-critical environments, with a commitment to delivering an exceptional consumer experience at scale

Job Responsibility

Lead and develop the senior leadership teams overseeing the CX Contact Center (~500 internal FTEs + ~400 BPO) and the Monitoring Center (~200 internal FTEs + 800K subscribers supported via wholesale monitoring partner)
Set long-term strategic direction for large-scale service operations, translating enterprise goals into operational roadmaps
Build a unified culture of accountability, trust, coaching, and continuous improvement across distributed, high-volume environments
Strengthen leadership capability through executive development, succession planning, and rigorous talent evaluation
Guide senior leaders of support, loyalty, and sales operations to deliver exceptional service levels, customer satisfaction, and business outcomes
Direct the senior leadership of the Monitoring Center to ensure accuracy, dispatch quality, emergency readiness, and compliance across 24/7 operations
Ensure both organizations operate with consistency, clarity, and operational discipline while managing high transaction volume and rapid change
Lead the senior leaders accountable for Workforce Management, Quality, Learning & Development, and Channel Strategy to ensure their teams are enabling operational success
Influence how WFM forecasting, capacity planning, and staffing strategies support organizational targets
Ensure QA insights, L&D programs, and operational analytics are effectively leveraged by CC and Monitoring leadership teams

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

Software Developer

Location

United States

Salary:

165173.00 - 167000.00 USD / Year

Meritore

Expiration Date

Until further notice

Requirements

Bachelor's degree in Comp Sci, Engg, IT, or related
At least 60 months of experience
Design, develop, and operate high scale applications focusing on operational excellence, security and scalability
Involve in entire software development life cycle (SDLC) activities
Analyze requirements, providing design solutions, discussing technical and non-technical aspects
Create technical specifications and document application functionality
Develop User Interfaces using HTML, CSS3, Javascript
Develop Applications using Java, Spring Boot, Swagger
Utilize SQL to Insert, Retrieve and Update information in MySQL database
Develop stored procedures and triggers using PL/SQL

Job Responsibility

Design, develop, and operate high scale applications focusing on operational excellence, security and scalability
Involve in entire software development life cycle (SDLC) activities of the project including, requirement gathering from the business owners of the product
Analyze the requirements, providing design solutions, discussing the technical and non-technical aspects on the design with concerned teams, development, testing and support operations
Create technical specifications and document application functionality as reference for future maintenance and upgrades
Develop User Interfaces with clear and attractive designs with intuitive navigations using HTML, CSS3, Javascript
Develop Applications using Java, Spring Boot, Swagger, etc.
Utilize SQL to Insert, Retrieve and Update the information in the MySQL database and develop stored procedures and triggers using PL/SQL
Implement and write software testing scripts and models using either manual or automated programs and report results
Develop, test and deploy updates and bug fixes to the application using CI/CD pipelines
Participate in a tight-knit engineering team employing agile software development practices

Fulltime

Head of Delivery Operations, DaaS

We are seeking a Head of Delivery Operations to lead and scale our Delivery Oper...

Location

United States , New York City; Redwood City; San Francisco

Salary:

200000.00 - 250000.00 USD / Year

Snorkel AI

Expiration Date

Until further notice

Requirements

8+ years of experience in Delivery Operations, Data Operations, Program Management, or equivalent roles, ideally within high-growth B2B SaaS, DaaS, or services-led technology organizations
3+ years managing people or teams
Demonstrated success building operational rigor in unstructured, fast-scaling environments, including designing SOPs, operating models, and execution frameworks from first principles
Proven people leadership experience, including building and managing high-performing teams, developing managers, and overseeing large contractor or distributed workforces
Strong vendor and partner management expertise, with a track record of scaling external suppliers while maintaining quality, cost efficiency, and delivery SLAs
Operational and analytical excellence, with hands-on experience defining KPIs, building pipeline and capacity visibility, and driving continuous process improvement through data
Exceptional cross-functional leadership and communication skills, with the ability to influence Delivery, Engineering, Product, Supply, and GTM stakeholders at senior levels
Comfort operating in ambiguity and zero-to-one contexts, with the ability to move quickly, make high-quality decisions, and iterate toward scalable systems

Job Responsibility

Lead and scale the Data Operations function, building a high-performance team with clear career paths, accountability, and a strong culture of operational excellence
Design and operationalize end-to-end operating models for expert contributor , onboarding, performance management, and quality assurance
ensuring consistency, compliance, and scalability as the business grows
Establish SOPs, including pipeline health monitoring, project execution tracking, and KPI-driven reporting to enable predictable, on-time delivery
Own operational enablement and documentation, creating playbooks, and internal tooling that reduce execution friction and accelerate onboarding across delivery teams
Oversee planning and execution of complex data programs (labeling, annotation, curation), balancing cost, quality, and timelines across multiple customers and delivery motions
Partner cross-functionally with Delivery, Supply, Engineering, Product, and GTM leadership to align execution with commercial priorities and continuously improve the DaaS operating model at scale

Fulltime

Chief Operating Officer

This role is to provide operational oversight across the Power, Water, Gas, Rene...

Location

United Kingdom

Salary:

230000.00 GBP / Year

Alfa-Executive Solutions

Expiration Date

Until further notice

Requirements

Extensive executive leadership experience in the utilities or infrastructure sector with multi-division oversight
A proven track record of leading large-scale operations (£100m+ turnover)
Deep operational knowledge across the Power, Water, Gas, and Telecoms utility sectors
Strong commercial acumen with demonstrated success in delivering margin improvement and operational transformation
Experience in M&A integration and managing divisional leaders

Job Responsibility

Strategic Delivery: Define and implement operational strategy to safely and profitably scale the business
Operational Excellence: Drive productivity, utilisation, and cost efficiency across all utility divisions
Governance & Risk: Establish robust frameworks to ensure full regulatory compliance and effective risk management
Leadership: Lead, mentor, and unify Divisional Managing Directors, building a high-performance, collaborative culture
Transformation: Champion M&A integration, digitalisation, and continuous improvement initiatives

What we offer

30% Bonus
LTIPS
Executive Car
High level pension contribution

Operations scaling

Tandem

Location:
United States , New York

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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Solutions Operations Manager - Scaled Customer Experience