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Beacon Technologies is seeking an Operations Resource Strategist for our client partner. We are looking for a collaborative and analytical professional who is energized by using data to improve service delivery and operational performance. Strong candidates will bring curiosity, sound judgment, and the ability to translate complex information into practical staffing and planning solutions. The ideal candidate is comfortable working across teams, managing competing priorities in a dynamic environment, and helping build sustainable capacity planning practices that support both employee experience and member outcomes.
Requirements:
3–5 years of experience in capacity planning, workforce planning, service operations analytics, or a related operational planning role
Ability to analyze operational data and translate findings into actionable staffing or workload recommendations
Experience supporting forecasting or capacity planning in a customer service, contact center, or operational environment
Nice to have:
Experience building or refining forecasting models using historical data and demand assumptions
Experience supporting process improvement or operational efficiency initiatives
What we offer:
Career advancement opportunities
Extensive training
Excellent benefits including paying for health and dental premiums for salaried employees