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Operations Representative

deliveroo.co.uk Logo

DELIVER

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Location:
United Kingdom , Manchester

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re looking for a motivated individual to join our Deliveroo Rider Onboarding/Compliance Team. This is an exciting and fast-paced team that plays a key role in helping applicants become Deliveroo riders, ensuring we maintain a strong and available fleet to meet customer demand. This is the perfect opportunity to join a dynamic, growing company and develop your operational skills in a supportive environment.

Job Responsibility:

  • Support applicants through the onboarding stages by ensuring smooth movement through application flows
  • Work towards weekly hiring targets by managing onboarding flows effectively, and proactively identify and escalate any bottlenecks or blockers that could impact achievement of targets
  • Launching new markets, being involved in everything from the rider apply page to hitting our target
  • Work with our Vendors and ensure they are assigned to tasks daily, and perform weekly QA Work to targets, maintaining a high and level of productivity and quality
  • Escalate issues with proposed solutions and share feedback with your manager
  • Willing to help out on a range of admin tasks
  • Help all our markets with their supply pipelines and flows
  • Accurately load riders to compliance sweeps to ensure we have valid and compliant rider information and documentation
  • Respond to internal and external compliance escalations
  • Ensure the Rider Compliance Team process and training documentation is up-to-date
  • Collaborate with the Compliance Team to identify opportunities for reducing inefficiencies within our processes
  • Collaborate with the broader Rider Compliance Team to achieve KPIs and targets
  • Proactively identify, investigate and take appropriate actions to mitigate rider compliance risk within our fleet or processes

Requirements:

  • You are proficient in written and spoken English
  • You have strong communication skills
  • You are highly organised with excellent attention to detail
  • You are comfortable following structured processes and escalating where guidance is needed
  • You are a team player and collaborate well with others
  • You are adaptable and can work effectively in a fast-paced environment
  • You are motivated, consistent, and eager to learn

Nice to have:

  • Experience using Saleforce and Gsheets
  • Proficient in French, Dutch, Italian
What we offer:
  • 25 days holiday, paid bank holidays
  • pension
  • life, health & dental insurance
  • Deliveroo Plus subscription
  • benefits including discounted gym subscription, wellbeing
  • Employee assistance program
  • Cycle-to-work scheme
  • Company-paid team meals and nights out
  • Online learning courses

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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