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Operations Representative

thecignagroup.com Logo

The Cigna Group

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Location:
Spain , Madrid

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

For this Operational Representative (OR) role, we are looking to expand the Life & Protection Solutions team. Your role will include specialized tasks: process incoming insurance claims (travel, temporary working incapacity), be the first point of contact for the clients, insurance policyholders, and manage reporting data to internal and external parties.

Job Responsibility:

  • Assessing and processing incoming claims based on the policy conditions
  • Managing the working-incapacity overviews of insured organizations (clients)
  • Filling out data about claims accurately and reporting it to the necessary parties
  • Answering general questions about policy conditions per email and over the phone in multiple languages

Requirements:

  • A bachelor’s degree or higher in a related study field (finance, insurance, communication) or equivalent through experience
  • Good with numbers and proficient in communication
  • Fluent in English + French, Italian, Dutch or German
  • Previous experience with non-medical claims such as life insurance or travel insurance is a bonus
  • Eager to learn and adaptable
  • Customer centric and responsible
  • Results-oriented and analytical
  • Able to work independently and together with others in a team
  • A good knowledge of the Office package (Word, Excel, Outlook) that we can build on depending on need

Nice to have:

  • Additional language skills are a bonus
  • Previous experience with non-medical claims such as life insurance or travel insurance is a bonus
What we offer:
  • Health and wellbeing initiatives
  • Flexible work hours
  • Home working opportunities
  • An attractive salary and extra-legal benefits

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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