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For this Operational Representative (OR) role, we are looking to expand the Life & Protection Solutions team. Your role will include specialized tasks: process incoming insurance claims (travel, temporary working incapacity), be the first point of contact for the clients, insurance policyholders, and manage reporting data to internal and external parties.
Job Responsibility:
Assessing and processing incoming claims based on the policy conditions
Managing the working-incapacity overviews of insured organizations (clients)
Filling out data about claims accurately and reporting it to the necessary parties
Answering general questions about policy conditions per email and over the phone in multiple languages
Requirements:
A bachelor’s degree or higher in a related study field (finance, insurance, communication) or equivalent through experience
Good with numbers and proficient in communication
Fluent in English + German
Eager to learn and adaptable
Customer centric and responsible
Results-oriented and analytical
Able to work independently and together with others in a team
A good knowledge of the Office package (Word, Excel, Outlook) that we can build on depending on need
Nice to have:
Additional language skills are a bonus
Previous experience with non-medical claims such as life insurance or travel insurance is a bonus
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