Operations Release Manager

• Lead and oversee the implementation and governance of the software‑defined networking release process
• Plan, schedule, and coordinate releases across multiple environments to ensure smooth, high‑quality deployments with minimal service disruption
• Proactively monitors and drives service delivery to clients
• Manages incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineers
• Ensures that the standard client information repository related to technology, operations manuals is current and accurate
• Creates and maintains a comprehensive list of client requirements, the scope of deliverables, technology and the delivery model
• Runs the managed services operations in alignment with the service management service operations (SMSO) process, delivering promised outcomes to clients
• Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams
• Oversee daily managed service operations, ensuring strong service performance, uptime, and quick issue resolution
• Drive continuous improvement by analysing service metrics, optimising resources, and collaborating with technical and automation teams

• Strong expertise in coordinating, scheduling, and governing release cycles, ensuring seamless deployment across environments while maintaining quality, compliance, and minimal service disruption
• Excellent organisational and team management skills
• Excellent communication skills – both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients
• Advanced understanding of budgets and cost management
• Excellent time management, prioritization and delegation abilities
• Ability to guide the team through transformational objectives set out by the business
• Bachelor’s degree or equivalent degree in Information Technology or Computing or related field
• ITIL certification is desirable

ITIL certification