Operations Program Manager, Citi

Citi

Location:
United States, New York

Category:
Consulting

Contract Type:
Employment contract

Salary:

149600.00 - 224400.00 USD / Year

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Job Description:

The Operations Program Manager enables the Core Operations Team to reengineer their processes and adapt to the changes that build efficiency, implement controls and / or shift towards the target operating model. Key responsibilities include driving transformation programs from initiation to close, managing multiple program/projects, and ensuring compliance with applicable laws and regulations.

Job Responsibility:

Partner with stakeholders to describe the problem / issue that we want to solve
Identify data to collect and measure and map out how current process works
Map how the future process would work and finalize how to implement the solutions
Manage multiple transformation program/projects including reporting end-to-end milestones, productivity, risks and issues
Establish a Governance Framework to monitor Implementation of solutions
Collaborate with Product Managers to create Epics with defined value, benefit and acceptance criteria and prioritize
Lead Operations Readiness delivery ensuring that all requirements are met for the Core Operations team to go live with the new product, process or application
Prepare senior management reporting and discussion materials to provide transparency and drive timely decision making
Monitor project progress and set deadlines
Maintain the project cadence
Create an accurate timeline of project execution, ensure dependencies are understood and resolved, and tasks are completed as agreed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency
Effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements:

Specific experience on delivering Sanctions Operations process transformation initiatives
Strong leadership and decision-making abilities
Significant experience in business change delivery
Ability and willingness to adapt to a fast-moving change environment
Resilient and results oriented, with the ability to influence positive outcomes and deliver best class governance and controls
Forward planning, and problem avoidance and solving skills
Leadership to drive execution while able to minimize tension and ensure the team operates efficiently
Bachelor’s degree or equivalent

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including vacation, sick leave, and paid holidays

Additional Information:

Job Posted:
November 25, 2025

Expiration:
December 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Operations Program Manager

Citi

Location:United States, New York

Category:Consulting

Contract Type:Employment contract