Operations Program Manager

At Figma, program management goes beyond tracking timelines—it’s about enabling scale, driving clarity, and delivering meaningful outcomes in a fast-moving, product-led organization. We’re looking for a strong individual contributor to lead complex, cross-functional programs that help Product Support scale while maintaining a high-quality customer and specialist experience. As an Operations Program Manager on Product Support, you’ll own high-impact initiatives that sit at the intersection of support operations, tooling, and process improvement. You’ll work closely with partners across Product Support, Engineering, Product, Analytics, Legal, and Security to turn ambiguous problems into structured plans and shipped outcomes. This role has real impact both internally - by enabling specialists to do their best work - and externally - by improving how customers experience support as Figma grows.