Operations Processor

• Perform moderately complex operations duties in support of either a service center or department environment
• Require considerable knowledge of company personnel policies and practices
• Collect data and prepare related operational reports
• Prepare input forms for automated data processing system
• Utilize the company's internal operations to perform duties
• Coordinate projects
• Furnish information to authorized persons
• Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation

2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Strong knowledge and understanding of Customer Information View (CIV), Customer Contact Management, Softphone (CCM), Customer Care Now (CCN), Case System Tracking and Resolution (CSTAR), Etran, and Hogan
• Experience in call center is preferred
• Solid problem-solving skills
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Ability to achieve high production and quality standards
• Ability to work effectively, as well as independently, in a team environment
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to take initiative and work independently with minimal supervision in a structured environment

Hybrid schedule - week in/out rotation