Operations Processor, GPL - Implementation, Maintenance, & Quality

• Perform moderately complex operations duties in support of either a service center or department environment
• Require considerable knowledge of company personnel policies and practices
• Collect data and prepare related operational reports
• Prepare input forms for automated data processing system
• Utilize the company's internal operations to perform duties
• Coordinate projects
• Furnish information to authorized persons
• Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation
• Provides maintenance and implementation support for moderately complex treasury management products and services
• Coordinates with customer service representatives regarding submitted customer requests
• Ensures customer implementation data is accurately captured/recorded, and systems are correctly installed
• Communicates product dependencies and establishes timeline for implementation
• Acts as a liaison between the client, sales officers, vendors, Relationship Managers and client services as needed to deliver quality services that meet client needs
• May perform post implementation analysis

At least two (2) years' experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, education.

• At least two (2) years of college education, preferably Banking & Finance, Business related course
• Over (2) years' professional experience in the Financial Services
• Preferably with strong knowledge in MS Excel and its advance features
• Preferably with professional experience in QA tasks or function
• Strong written and verbal English communication skills