Operations Processor, Global Payment and Liquidity, Research Fulfilment, Wells Fargo

Operations Processor, Global Payment and Liquidity, Research Fulfilment

Wells Fargo

Location:
Philippines, Taguig City

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Covers jobs responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations

Job Responsibility:

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Interact with customer service team and perform moderately complex customer support tasks
Manage risk by following all policies and procedures and staying abreast of changes to them
Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
Receive direction from customer service supervisor and escalate non-routine questions

Requirements:

2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
College graduate of any business course, preferably Accounting, Banking and Finance, Commerce, Economics
With professional background in data gathering, reports management and generation such as but not limited to bank statements, copies of checks, ACH payments
With business acumen on Commercial Banking, Treasury Management products and services
Proficient in MS Excel, required

Nice to have:

College graduate of any business course, preferably Accounting, Banking and Finance, Commerce, Economics
With professional background in data gathering, reports management and generation such as but not limited to bank statements, copies of checks, ACH payments
With business acumen on Commercial Banking, Treasury Management products and services
Proficient in MS Excel, required

Additional Information:

Job Posted:
April 29, 2025

Expiration:
May 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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