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Operations Processing Senior Associate

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NTT DATA

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Location:
India , Noida

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Senior Operations Processing Associate will manage engineering teams and oversee daily IT operations.

Job Responsibility:

  • Manage the engineer teams for all covered technologies
  • Supervise daily operational activities
  • Work closely with 2nd line manager and other 1st line managers to set clear and measurable objectives for the team
  • Properly escalate unresolved issues to appropriate internal teams/Vendor

Requirements:

  • 3 -4 years of relevant experience
  • Excellent communication and email writing skill
  • Manage the engineer teams for all covered technologies
  • Ability to lead, motivate, and develop people in the competence area
  • Supervise daily operational activities
  • Good knowledge of IT operations, in particular IT operational processes
  • Conscious use of assertive, diplomatic and customer-oriented communication style
  • Solution focused, constructive, self-managed attitude
  • Willingness to take ownership for the work of the team
  • Work closely with 2nd line manager and other 1st line managers to set clear and measurable objectives for the team
  • Strong knowledge on windows servers and client OS
  • Good knowledge on active directory & domain policies
  • Knowledge on exchangeO365 environment
  • Working experience in any ticketing tool (Remedy, Service Now etc.)
  • Knowledge on asset management activities, IMAC, and hardware break/fix etc.
  • Properly escalate unresolved issues to appropriate internal teams/Vendor
  • Problems/Issues/Defects Analysis skill
  • Good working experience in word, excel and PowerPoint
  • MCSE/MCPIT/Other server related certifications, ITIL trained is a plus
  • Diploma or graduate degree, technical college or some college

Nice to have:

MCSE/MCPIT/Other server related certifications, ITIL trained is a plus

Additional Information:

Job Posted:
March 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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