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Are you a highly organised professional who thrives on both precision and collaboration? Do you possess the analytical sharpness to manage complex financial and administrative processes, combined with the relationship-building intuition to champion customer service? We are seeking a proactive and calm individual to join a major player in the Intermodal/Transport industry. This role is the vital link between our site operations, administration, and customer satisfaction, requiring a dynamic blend of assertive focus and supportive guidance. If you are ready to take ownership of site administration, nurture key relationships, and ensure financial integrity, this Temp-to-Perm opportunity is your next career destination. This is a fast-paced position where you will be the backbone of administrative and operational efficiency, directly supporting the Operations Manager and ensuring the smooth flow of the site.
Job Responsibility:
Take ownership of daily administrative processes
Manage distribution records (including run sheets and PODs)
Ensure timely completion of branch payroll and subcontractor invoice reconciliation
Be the confident and collaborative point of contact for external customers
Manage customer requests and address service issues within 24 hours
Build successful, trusting relationships with key stakeholders
Seek continuous improvement opportunities
Provide proactive guidance and coaching to administrative staff
Play a key role in the branch's ongoing transition projects
Ensure all company policies and procedures are adhered to
Participate in safety resolution
Help foster a mutual respect-based relationship with operators
Uphold a commitment to an injury-free workplace
Requirements:
Administrative experience, ideally within the fast-paced Transport/Logistics industry
Proficient in systems like SAP and MS Excel
Proven experience in payroll completion, attention to detail, and financial reconciliation
Highly professional written and verbal communication skills
Customer-focused team worker who builds trust easily with subcontractors and internal stakeholders
Comfortable working autonomously
Supportive of flexible start times during peak operational periods