Operations Process Specialist Job at Verisure Services (UK) Limited (Newcastle Upon Tyne)

Process Specialist III

We are looking for a skilled and detail-oriented Process Specialist III (Senior)...

Location

United States , Columbus

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in customer service roles with a focus on professionalism and responsiveness
Ability to compile, process, and interpret data accurately
Familiarity with annuities and investment products is highly desirable
Strong communication skills for interacting with advisors, customers, and vendors
Excellent organizational skills to manage multiple tasks effectively
Experience in operational support or similar roles
Demonstrated ability to work collaboratively in a team environment
Attention to detail and commitment to delivering high-quality results

Job Responsibility

Perform operational tasks with accuracy and efficiency to support business processes
Compile and analyze data for system inputs and reporting purposes
Communicate effectively with advisors to ensure clear understanding of processes and requirements
Provide excellent customer service by addressing inquiries and resolving issues promptly
Build and maintain strong relationships with vendors to support business operations
Apply knowledge of annuities and investment products to assist with relevant tasks and decision-making
Ensure compliance with company policies and procedures in all activities
Collaborate with team members to streamline processes and optimize workflow
Identify opportunities for improvement and contribute to the implementation of solutions

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Senior Product Operations Specialist

Senior Product Operations Specialist to join our team and play a critical role i...

Location

United States , Nashville

Salary:

76000.00 - 95000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

5+ years of experience in product operations, data operations, or process optimization, ideally within the background screening industry or a closely related field
Deep understanding of the U.S. Judicial System's processes, including court data, public records, and data sources relevant to background checks
Proven track record of analyzing, tracking, and improving data quality and integrity within complex data ecosystems
Experience working cross-functionally with Product Management, Engineering, Compliance, and Operations teams
Team-oriented mindset, with a focus on shared success and continuous improvement

Job Responsibility

Partner with Product Managers, Data, and Operations teams to identify and implement process improvements that enhance data quality, efficiency, and scalability
Use analytical insights to track, monitor, and improve data accuracy across multiple systems and data sources
Leverage industry knowledge to optimize workflows related to court data, public records, and other screening data sources
Act as a bridge between technical and non-technical teams, ensuring smooth communication and alignment on priorities
Proactively identify gaps in data processes, propose solutions, and drive implementation

What we offer

Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend
Lunch four times a week
Commuter stipend
Abundance of snacks and beverages

Fulltime

Central Operations Specialist

We are looking for a proactive and detail-oriented Central Operations Specialist...

Location

Estonia , Tallinn

Salary:

Not provided

Bolt

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience in operational data processing and/or understanding and writing process documentation
Proven track record of successfully delivering tasks on time and according to requirement
Experience working with structured data formats such as JSON to validate product configurations
Great communication and collaboration skills with stakeholders across operations and product functions
Strong analytical and problem-solving skills. Detail oriented, organised and independent in nature
Proficiency in project management methodologies and tools

Job Responsibility

Own automation configuration and performance across assigned markets or regions — ensure correct implementation, maintenance, and optimisation in product configurations
Act as the market expert — maintain a deep understanding of automation context, metrics (automation rate, coverage, hard fail rates), and challenges to proactively identify and address issues
Drive and coordinate improvement actions — independently prioritise and mitigate issues, leading corrective measures with local and central teams to ensure timely, effective resolutions
Provide visibility and insights — consolidate and present regional performance and improvement updates in program and domain discussions, keeping stakeholders at all levels informed
Collaborate with and challenge stakeholders — align with local operations and the central product or program teams on priorities, resolve blockers, and constructively challenge assumptions to drive better results

What we offer

Get a rewarding salary and stock option package that lets you focus on doing your best work
Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days
Take care of your physical and mental health with our wellness perks

Business Process Improvement Specialist

We are looking for a Business Process Improvement Specialist to join our Custome...

Location

United Kingdom , Birmingham

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

Experience in process improvement, operations, customer care, or a related field
Strong analytical skills with the ability to interpret data and propose clear recommendations
Excellent communication and stakeholder management skills
Comfortable operating in a fast-paced, high-growth environment with evolving priorities

Job Responsibility

Conduct detailed assessments of current customer care processes to identify gaps, inefficiencies, and improvement opportunities
Use data insights and operational metrics to inform recommendations and track improvements
Map, document, and redesign processes alongside stakeholders across Customer Care, Operations, VMO, Tooling, and other teams
Run short-term tests, pilots, and experiments to validate new ways of working before full rollout
Diagnose workflow bottlenecks and develop solutions to improve speed, accuracy, and consistency
Support the introduction of automation, smarter routing, and operational tooling enhancements
Monitor and analyse KPIs to assess the performance and impact of implemented changes
Research and evaluate new technologies and industry solutions that could improve Customer Care productivity
Partner with Product, Tooling, and Engineering teams to trial new tools and support their implementation
Create and maintain documentation for new tools, processes, and system changes for frontline teams

What we offer

Receive competitive compensation and equity ownership in Perk
Rest and recharge with 25 days of annual leave plus bank holidays
Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex
Plan for your future with our qualifying earnings company pension plan with Aviva
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence
Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Focus on your family with 12-16 weeks’ paid parental leave

Fulltime

Senior EX Operations Specialist

The EX Core Operations Specialist is a proactive operational expert responsible ...

Location

Ireland

Salary:

64000.00 - 75000.00 EUR / Year

Airbnb

Expiration Date

Until further notice

Requirements

5+ years of related experience
Proficiency in designing and maintaining process documentation
Ability to translate business requirements into actionable technical or functional tickets
Ability to triage, prioritize, and execute operational requests—demonstrating solution-oriented thinking, accuracy, and accountability
Proven skill in supporting end-to-end employee processes
Stakeholder-focused communicator capable of supporting high-volume, time-sensitive requests with clarity and empathy
Strong project management abilities—able to assess needs, conduct analyses, build partnerships, and deliver improvements under tight deadlines
Experience working in highly regulated environments, handling compliance-driven reporting and confidential data with discretion
Resourceful, resilient in navigating ambiguity, and always seeking process improvement
Recognized for transforming manual error-prone tasks into automated, scalable solutions

Job Responsibility

Serve as the operational lead for the First Look Program, ensuring end-to-end delivery of all employee feedback and engagement processes associated with First Look pilots and launches
Oversee daily coupon generation via the Moola App—creating, testing, and uploading coupons for experiences, Originals, and Chef Services
handle ad hoc requests for high-value coupons and expansion to new teams
Manage Airtable platform operations in partnership with BizTech, including coupon uploads, supply updates, rollout of new cities, and regular Airtable enhancements for a user-friendly employee experience
Coordinate with partner teams (BizTech, Supply Managers) to clarify ownership, standardize supply request guidelines, and mitigate operational bottlenecks
Assume full responsibility for the First Look support channel (e.g., canwehelp@), addressing Jira tickets/employee queries efficiently, maintaining canned responses for recurring questions, and collaborating with COEs for complex cases
Drive process improvements in the First Look Program, including tracking engagement metrics, audit reviewing coupon usage, optimizing survey flows, and enhancing communication to ensure a seamless and equitable experience for employees
Ensure full documentation (SOPs, training guides) of all First Look operations and maintain weekly reporting to leadership, including program engagement reviews
Serve as an operational point of contact for business partners, leaders, new hires, and employee queries, converting high-volume email traffic and requests into manageable, trackable JIRA tickets and processes
Manage multiple, concurrent projects with shifting priorities, including requirements gathering, project brief creation, implementation planning, and outcome documentation

What we offer

bonus
equity
benefits
Employee Travel Credits

Senior Design & Research Operations Specialist

We are seeking a Senior Design & Research Operations Specialist to help us scale...

Location

Canada; United States , Toronto; Calgary; Vancouver

Salary:

126200.00 - 170800.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

5+ years of experience in design, research, or product operations
Strong organizational, communication, and program-management skills
Comfort navigating ambiguity and bringing structure to complex systems
Proficiency with design and research tools (Figma, Miro, Maze, Pendo)
Experience maintaining process documentation and operational metrics
A pragmatic, collaborative approach to problem-solving and continuous improvement
Experience working in fast-paced, iterative product development environments
Deep understanding of good user experience, IA, and visual design
Demonstrate a keen interest in improving your craft by using AI

Job Responsibility

Lead the operational foundation for Design & Research, managing tools, systems, and budgets
Shape and maintain the rhythms and rituals that connect our teams within Design and within the organization
Coordinate research operations by managing participant recruitment, scheduling, incentives, and insights management
Develop and maintain shared documentation and guidelines that strengthen collaboration between Design, Research, Product, and Engineering
Identify and implement process improvements that increase clarity, reduce friction, and enable faster, more informed decisions
Design and evolve onboarding programs that help new designers and researchers ramp quickly
Track and report on key operational metrics including team health, delivery velocity, and efficiency
Partner with Design & Research leadership to align on operational vision, priorities, and long-term goals
Support the evaluation and rollout of new tools and vendors
Contribute to building a collaborative, high-performing culture

What we offer

Top-tier health benefits, dental, and vision insurance
Hybrid work environment
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Hr operations specialist

Responsible for the design, implementation and maintenance of human resources ad...

Location

Poland , Wroclaw

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First-level university degree or equivalent experience
Typically 2-4 years related experience in compensation, benefits, finance, and/or human resources
Language proficiency in French or/and Spanish
Developed level of process knowledge and expertise in back-end processes
Developed general HR knowledge
Excellent communications skills
Strong quantitative and qualitative analysis skills
Strong organizational, time management, and planning skills
Strong customer orientation
Developed ability to use HR productivity tools, systems and applications

Job Responsibility

Implement and manage multiple parts of process delivery with team guidance and instructions
Identify areas for process improvements
provide country-specific subject matter expertise and solutions
Provide analytical support and analysis for priority projects that impact employees at the country level and may lead projects of low complexity
Resolve HR support cases of moderate to high complexity that cannot be answered immediately through service centers
Assist with increasingly complex reporting needs and analyze survey, employee, and financial data, and audit results.

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Inclusive workplace culture.

Fulltime

Senior Operations Excellence Specialist

We are looking for a skilled Operational Excellence Specialist to join our team ...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Excellent analytical, critical thinking, and problem-solving skills
Be self-driven, and show the ability to deliver on ambiguous projects
Delivery-focused approach with the aim of solving problems
Ability to work in a fast-paced environment while maintaining careful attention to detail
Ability to manage multiple projects independently with different stakeholder groups, with minimum supervisory intervention
Excellent communication skills with the prowess to explain business problems, concepts and issues to a varied audience
Process mapping experience (e.g. Signavio)
Proven ability to balance competing priorities, workloads, and tight timelines in a fast-paced, dynamic work environment
Ability to distill, cater, and communicate complex analysis and insights to senior leaders, both verbally and in writing

Job Responsibility

Work with cross-disciplinary teams, gather business needs, and propose solutions
Define and implement HR projects that include transition of services, process improvements, transformation & automation, new program design, etc
Develop detailed project roadmaps, document and measure project performance using various tools & techniques
Define project scope, success criteria, role & responsibilities and connect with the team throughout the project life cycle
Build and maintain relationships with all partners - HR Partners, Service Teams, and other business partners to drive projects & initiatives
Independently handle HR projects creating scalable processes, ensuring the alignment with company strategy, commitments, and goals
Proactively handle project risks, issues, and dependencies and report the project status to project stakeholders
Proactively handle and communicate ongoing changes in the project scope

What we offer

Health and wellbeing resources
Paid volunteer days

Fulltime

Operations Process Specialist

Verisure Services (UK) Limited

Location:
United Kingdom , Newcastle Upon Tyne

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 10, 2026

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Operations Process Specialist

Verisure Services (UK) Limited

Location:United Kingdom , Newcastle Upon Tyne

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 10, 2026

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Job Posted:
January 10, 2026