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Fever Logo Fever · IT - Administration

Operations Process Improvement Manager

Spain, Madrid Employment contract · Job Posted April 11, 2026
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Job Description

We are looking for an Operations Process Improvement Manager with a structured mindset, who loves to improve efficiency in everything and help scale and optimize operations across Secret Media Network. This role will be fully focused on designing, implementing, and improving processes that drive efficiency, scalability, and performance across the organization.

Job Responsibility

  • Design, implement, and continuously improve operational workflows across SMN
  • Identify inefficiencies, bottlenecks, and areas of improvement, and translate them into scalable processes
  • Standardize ways of working to ensure consistency and predictability in execution between different regions: North America, Europe, APAC, Latam
  • Identify opportunities to automate manual processes using AI tools and internal systems
  • Collaborate with Tech/Data teams to implement scalable solutions
  • Leverage AI tools to improve productivity and execution speed
  • Partner with stakeholders to ensure processes are adopted and correctly implemented
  • Document and maintain clear operational playbooks
  • Work closely with Marketing, Product, Data, and Local teams to align operations with business needs
  • Act as a bridge between strategy and execution, ensuring operational feasibility
  • Align the organization's business needs with technological and operational solutions by managing critical tools and procedures
  • Define and track KPIs related to operational efficiency (e.g., post production time, output, quality)
  • Use data to identify improvement opportunities and drive decision-making

Requirements

  • Master’s degree in Engineering, Mathematics, Statistics, or Data Analytics (STEM degree)
  • 5+ years of experience in strategy/operations consulting, supply chain, media operations, marketing operations, or production management — ideally in large-scale, fast-paced, digital-first organizations
  • Strong experience in process design, optimization, and workflow automation
  • Comfortable working with data and defining KPIs to measure performance
  • Hands-on mindset: able to move from strategy to execution quickly
  • Proficiency in both written and spoken English is a must

Nice to have

  • Experience with automation tools (e.g., Zapier, Make, Notion, Airtable, etc.) is a strong plus
  • Familiarity with AI tools and interest in leveraging them for operational efficiency

What we offer

  • Attractive compensation package
  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Work in a location in the heart of Madrid
  • Home office friendly
  • Responsibility from day one and professional and personal growth
  • Great work environment with a young, international team of talented people to work with!
  • Health insurance
  • Flexible remuneration with a 100% tax exemption through Cobee
  • English & Spanish Lessons
  • WellHub membership
  • Free snacks, drinks, and fruit at the office
  • Possibility to receive in advance part of your salary by Payflow
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