Operations Process Improvement Manager Job at Fever (Madrid)

Senior Manager, Operations Knowledge Systems & Process Design

This isn't traditional knowledge management. You're building the operating syste...

Location

United States , Nashville

Salary:

Not provided

Checkr

Expiration Date

Until further notice

Requirements

7+ years of experience in operations, process improvement, knowledge management, or related fields
3+ years leading teams or complex cross-functional initiatives
Demonstrated expertise in business process design, mapping, and optimization (Lean, Six Sigma, or similar methodologies)
Strong systems thinking—ability to see how knowledge, process, technology, and people interconnect
Proven ability to write clear, effective operational content that scales across audiences and channels
Data fluency: comfortable using metrics and analytics to drive decisions and measure impact
Experience building scalable solutions that work across multiple teams or functions
Excellent stakeholder management skills with ability to influence without authority
Clear, compelling communication—can translate complex systems into understandable frameworks

Job Responsibility

Design and evolve the knowledge infrastructure that powers compliance operations, customer support, and external help center content
Write and oversee the creation of content that works—clear, actionable knowledge that scales across channels and use cases
Develop and maintain structured taxonomies and leverage AI-powered approaches for organizing and surfacing unstructured content
Create systems that enable both human agents and AI systems to leverage knowledge effectively
Establish frameworks for knowledge quality, governance, and lifecycle management that scale with business growth
Map, document, and optimize cross-functional processes across compliance, support, and supply chain operations
Design processes that balance efficiency, quality, and customer experience outcomes
Build process frameworks that support continuous improvement and rapid iteration
Harness conversation analytics and AI to surface patterns, gaps, and opportunities in knowledge and process performance
Use operational data and performance metrics to identify knowledge and process gaps and translate insights into action

What we offer

Lunch four times a week
Commuter stipend
Snacks and beverages

Fulltime

Manager, Operational Shared Services

We have reimagined the way EZRA supports our clients by introducing a team of sp...

Location

United Kingdom , London

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

4+ years of experience people managing a shared service or back-office function
Ability to motivate teams with metrics and targets
Experience automating processes with demonstrable data on improvements over time
Strong attention to detail, able to keep many concurrent processes organized
Understand financial processes and how to manage POs and payment methods
Strength in process documentation and process improvement

Job Responsibility

Define strategy and success metrics for the new Operational Solutions team
Design and implement fundamental ways of working to elevate how OSMs partner with internal stakeholders, defining unique strategies for each proposition as needed
Design and implement processes that drive task accountability, track RAG indicators, document decisions made and flag any risks
Introduce and leverage automation and technology to increase speed to task completion and accuracy
Partner with Product, Tech, and Finance on innovating processes to increase productivity
Oversee all team responsibilities including but not limited to: Financial operations for our nominated pay as you go, credit card and pre-pay programs
Managing shared mailboxes, creating and sending quotes, inputting information to intake forms for launch, etc
Accessing finance systems (Ariba/Coupa/etc) to retrieve and chase POs
Requesting CIO creation with EZRA finance team
Coordinating with Billings team to generate credit card invoices and gathering credit card payment details from Paypal

What we offer

Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Private medical insurance
Pension scheme
Life Assurance
Flexible working hours

Fulltime

Operational Risk Manager - Processing Risk Analytics Director

The Processing Risk Analytics Director is responsible for developing and impleme...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Significant experience with the extraction and analysis of both large and small, complex data sets
working knowledge of statistics and relational databases
experienced in Operational Risk
knowledge of other risk disciplines (market risk, credit risk) is a plus
demonstrated analytical ability
familiar with using and developing taxonomies to clarify causes, impacts, themes
track record in developing and implementing new ideas to mitigate risk and improve current processes
effective communicator able to gain senior colleague/client commitment
track record of managing global teams
operates as a leader with an understanding and appreciation for diverse backgrounds

Job Responsibility

Update and implement Processing Risk Policy, Standards and Procedures
partner with the 1st line of defense to maintain and enhance Key Indicators
develop holistic ways to measure Processing Risk
facilitate accurate reporting of operational risks to senior management and the Board of Directors
analyze operational risk data to identify high-risk areas
identify root causes of losses and ensure mitigation actions
summarize results for senior management forums and regulators
apply sound ethical judgment in managing and reporting control issues
supervise and manage a global team.

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
discretional annual performance-related bonus
private medical insurance packages
Employee Assistance Program
pension plan
paid parental leave
special discounts for employees, family, and friends
access to learning and development resources.

Fulltime

In-House Creative Agency Creative Operations Manager

Citi's US in-house creative agency is looking for an Operations Lead to work wit...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6+ years of business control operations and metrics reporting experience
Advanced English skills is required
Agency experience (in-house agency experience is a plus)
Self-motivated with proven commitment to quality and attention to detail
Demonstrated project management and organizational skills
Strong interpersonal, business and communication skills
Proficient in Microsoft Office with an emphasis on MS Excel
Experience with workflow systems and data analysis
Excellent oral and written communications skills
Keen sense of urgency and eagerness for ownership

Job Responsibility

Point of contact for team member onboarding
Collaborate with Creative Operations Manager to identify inefficiencies and proactively refine and implement processes
Ensure day-to-day operations run seamlessly
maintaining team access to appropriate technology and software
Point of contact with stakeholders for workflow enhancement implementation and compliance reporting
Maintain updates and organization across process and system documents
Facilitate transfer and upload of final assets to vendors
Serve as backup to the Creative Operations Manager for team metrics, capacity, financial and business tasks
Conduct brainstorming sessions in a team setting to routinely improve internal user experience
Participate in project kickoff meetings, internal reviews and client presentation calls

Fulltime

Account Operations Manager

Manages the end-to-end operational business relationship for customer and partne...

Location

United States , Spring

Salary:

49500.00 - 104900.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Management, or equivalent
Typically 0-2 years experience
Basic understanding of business tools, systems and practices
Good analytical, statistics and problem solving skills
Good written and verbal communication skills
mastery in English and local language

Job Responsibility

Supports assigned areas of end-to-end operations for one or more accounts
Learns requirements and develops capability in all areas of operations using standard systems and tools
Collects, consolidates, and charts data from sales and process results for assigned portions of operations areas to identify trends and issues
Implements specified changes to processes and system configurations to improve performance, efficiency and customer satisfaction
Develops understanding of internal and external relationships with stakeholders and clients for performance expectations and needs

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Business Process Analyst Operations Support Intern

The Business Process Analyst plays a critical role in ensuring the efficiency an...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University Students pursuing a degree in business or information technology
Bachelor's degree in business, information technology, or a related field
At least some experience in business process analysis or IT service management
Strong understanding of ITIL best practices and their application in a managed services environment
Excellent analytical, problem-solving, and process mapping skills
Strong communication and interpersonal skills
Experience in gathering and documenting business requirements
Proficiency in using process modeling and documentation tools
Knowledge of IT service management tools (e.g., ServiceNow, BMC Remedy) is a plus
Self-motivated and proactive with a strong work ethic

Job Responsibility

Conduct in-depth analysis of current IT service management processes, identifying bottlenecks, inefficiencies, and areas for improvement
Develop and implement process improvement initiatives based on ITIL best practices
Collaborate with stakeholders to gather requirements, document processes, and create process maps and workflows
Ensure adherence to ITIL best practices in all service management processes
Assist in the implementation and maintenance of ITIL processes including incident management, problem management, change management, and service request management
Monitor process performance through key performance indicators (KPIs) and service level agreements (SLAs)
Provide regular reports to management
Work closely with cross-functional teams to understand business needs and translate them into actionable process improvements
Facilitate communication and collaboration between different teams
Provide training and support to staff on new processes and ITIL best practices

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

SMO Group Business Process Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees ...

Location

United States , Overland Park

Salary:

94600.00 - 170600.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree - Business, Finance or related field
7-10 years Related work experience
Change Management
Process Improvement
Telecommunications
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Leads process design, implementation, and quality control monitoring
Works on multiple large and highly complex projects for operational improvement
Works with teams across technology and the business segment to align strategic vision and build requirements
Provides structure, feedback and direction
Mentors and contributes to organizations body of knowledge on process design, modeling, execution, monitoring and optimization
Actively seeks out shared services industry and business information
Maneuvers and mentors others through complex political situations effectively and quietly

What we offer

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

Legal Operations Manager

The Legal Operations Manager will be a strategic leader responsible for driving ...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

5+ years of experience in legal operations or a similar role
expertise in legal technology tools, process improvement, and operational management
strong leadership and mentoring skills
excellent analytical and problem-solving abilities
excellent communication and interpersonal skills
professionally fluent in English
another language is a plus (German, French, Portuguese, Italian, Japanese, Arabic, or Korean)
interests and skills beyond the usual (e.g., coding, development, API integrations)

Job Responsibility

lead the Legal Operations function
oversee legal tech, knowledge management, case support, documentation, and administrative functions
lead initiatives related to contract lifecycle management, matter management, and compliance tracking
create and monitor department budgets
manage a team of paralegals and legal operations staff
serve as a key liaison between the legal department and other business functions
coordinate training and professional development for the Legal Operations team

What we offer

attractive compensation package
40% discount on all Fever events and experiences
work in a location in the heart of Madrid
home office friendly
responsibility from day one and professional and personal growth
great work environment
health insurance
flexible remuneration with a 100% tax exemption through Cobee
English & Spanish Lessons
WellHub membership

Fulltime

Operations Process Improvement Manager

Fever

Location:
Spain , Madrid

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 11, 2026

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