Operations & Port Delivery Intern Job at TUI (Amsterdam)

Operations and Port Delivery Agent

Join our global TUI Intercruises Operations & Port Delivery Team in Amsterdam as...

Location

Netherlands , Amsterdam

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Tourism, Supply Chain and Logistics, Business Management or any related field
Ideally have experience in the Cruise and/or Tour Operations business
Flexible working times in shift patterns (Monday-Sunday) for successful 24/7 cruise and river operation during the high season (March – October)
Experienced and confident working within a diverse team, with a keen drive to deliver excellent results
Confident with Microsoft Office programs, in particular, intermediate Excel (can do basic functions, formulas, pivot tables)
A problem-solver who likes to suggests and implement improvements in our ways of working towards a more digital culture
A self-starter who collaborates well and supports team goals
Agility to adapt to various strategic priorities/projects whilst delivering day-to-day operational logistics
Excellent communication skills, both verbal and written in English
Conversational Dutch, Italian or Spanish is an advantage (but not compulsory)

Job Responsibility

Plan, manage, and successfully execute large-scale operations
shore excursions, embarkation and disembarkation services, pre and post extension services, hotel services and airport services, amongst others
Approach operations with a structured detailed waterfall project management framework to be able to execute within set timelines
Maintain continuous communication with cruise and river line head offices, ships, Port Authorities, vendors, staff and guides as well as any other internal and external stakeholders for efficient operation management
Efficiently manage and track operational information, accounting tasks, and settlements, including problem-solving invoices, for accurate reporting and invoicing
Thinking continuously out of the box to improve processes and product to be more efficient and effective
Early adopter of new software applications and has experience with implementation of software
Be available for early starts and weekend work at the port, demonstrating flexibility and commitment to operational demands

What we offer

A competitive salary package
We pay you for all training days completed plus free access to our TUI Learning Hub and TUI Skills Academy
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
We offer a one-year seasonal contract and the opportunity to level up your career with growth opportunities tailored to your unique skills and expertise

Fulltime

Port Delivery Team Manager

Join our Customer Operations Team in Port Shanghai, as a Port Delivery Team Mana...

Location

China , Shanghai

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

High capacity to manage a team to deliver results
Comfortable leading change and resilient to ambiguity or setbacks
Must hold or be eligible to hold a valid TWIC card
Must be available to work on weekends and/or holidays
Solve problems independently and/or make suggestions on how to improve ways of working & drive our digital culture
Agility to juggle strategic priorities/projects whilst delivering day-to-day operational logistics
A genuinely helpful, flexible, and professional personality
Excellent communication skills, both verbal and written, in English
A full driver’s license and vehicle is a requirement for this role

Job Responsibility

Managing and leading a team of direct reports, ensuring efficient and effective processes at the Ports (Turnaround & Shorex) that include constant collaboration and coordination between the team members
Guarantee proper level of resources to deliver operations and manage staffing accordingly to the needs of each operation
Responsible for developing and maintaining continuous communication with the cruise ships and both internal and external stakeholders, including Port Authorities
Work closely to the KAMs to ensure a good commercial relationship with Cruise Lines by providing that all relevant feedback picked up during operation is reported
Oversees and manages operations incidents in the Port(s) and reviewing that there is no impact in the delivery of the operation
Ensure operations changes at the pier are managed to the detail and suppliers receive last minute changes or requests

What we offer

Competitive salary and benefits as standard
Pay for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
Seasonal a permanent contract, and you can level up your career with growth opportunities tailored to your unique skills and expertise

Fulltime

Port Delivery Team Manager

Join our Customer Operations Team in Sydney as a Port Delivery Team Manager - Tu...

Location

Australia , Sydney

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

High capacity to manage a team to deliver results
Comfortable leading change and resilient to ambiguity or setbacks
Must be available to work on weekends and/or holidays
Solve problems independently and/or make suggestions how to improve ways of working & drive our digital culture
Agility to juggle strategic priorities/projects whilst delivering day-to-day operational logistics
A genuinely helpful, flexible and professional personality
Excellent communication skills, both verbal and written, in English
Full driver’s license and vehicle is a requirement for this role

Job Responsibility

Managing and leading a team of direct reports, ensuring efficient and effective processes at the Ports (Turnaround)
Guarantee proper level of resources to deliver operations and manage staffing accordingly to the needs of each operation
Responsible to develop and maintain continuous communication with the cruise ships and both internal and external stakeholders, including Port Authorities
Work closely with the Key Account Managers to ensure a good commercial relationship with Cruise Lines
Oversees and manages operations incidents in the Port(s) and reviewing that there is no impact in the delivery of the operation
Ensure operations changes at the pier are managed to the detail and suppliers receive last minute changes or requests

What we offer

Competitive salary package
Pay for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
Growth opportunities tailored to your unique skills and expertise

Fulltime

Operations and Delivery Agent

Join our global TUI Intercruises Operations & Delivery Team as an Operations and...

Location

United Kingdom , Edinburgh; Glasgow; Inverness

Salary:

28000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Excellent customer service skills and experience in the tourism, hospitality, or cruise/tour operations industry
Flexible working in shift patterns (Monday-Sunday) for successful 24/7 cruise operation
Experience and confidence working with diverse teams with a keen drive to deliver excellent results
Confident with Microsoft Office programs, in particular Excel
Can solve problems independently and/or make suggestions how to improve ways of working and drive our digital culture
Agility to adapt to various strategic priorities/projects whilst delivering day-to-day operational logistics
Excellent communication skills, both verbal and written in English is required for this role
Flexibility to travel to different UK destinations if required
A full manual driver’s license is required for this role

Job Responsibility

Ensure shore excursions services are planned and managed to a high level of detail and that suppliers receive timely bookings and last-minute changes or requests
Maintain continuous communication with cruise line head offices, ships, and other internal and external stakeholders, including Port Authorities
Oversee the dispatch and operation of cruise services and manage any operational changes on the spot in close contact with suppliers
Deliver and collect all information of the operation in a timely and efficient manner for reporting and invoicing purposes
Track and complete the accounting for each tour settlement, guides payments and supplier invoices

What we offer

We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
Growth opportunities tailored to your unique skills and expertise

Fulltime

Port Delivery Agent

Join our Operations & Delivery team as a Port Delivery Agent in Malta, where you...

Location

Malta , Pietà

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Strong planning and organizational capability in a dynamic operational environment
High attention to detail and accuracy across operational and administrative activities
Excellent communication skills, both verbal and written, in English and Maltese
Clear and effective communication with internal and external stakeholders
Customer-centric and solution-oriented approach
Ability to prioritize and adapt to changing operational requirements
Confident user of Microsoft Office tools (Excel, Outlook, Word)
Experience in operations, logistics, cruise, port or tourism environments desirable
Driver’s license is mandatory

Job Responsibility

Support the delivery of cruise port operations, including shore excursions, transfers and turnaround services
Liaise with cruise line representatives, shipboard teams and internal stakeholders to confirm operational requirements
Coordinate bookings and confirmations with transport providers, guides and other operational suppliers
Assist with on-site port operations and support the handling of operational issues during live delivery
Prepare and maintain operational documentation, ensuring accurate and timely system updates
Support call accounting, cost control activities and supplier invoice validation
Coordinate operational staff, guides and drivers in line with schedules and operational plans

What we offer

2 days off per week + additional paid annual leave
Permanent contract with immediate start date
We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
Growth opportunities tailored to your unique skills and expertise

Fulltime

Operations And Port Delivery Agent

Join our global TUI Intercruises Operations & Delivery Team in France as an Oper...

Location

France , Nice

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Right to work in France
Speak French and English
Ideally experience in the Cruise Port and/or Tour Operations business
Flexible working in shift patterns (Monday-Sunday) for successful 24/7 cruise operation
Experience and confident working with diverse teams with a keen drive to deliver excellent results
Confident with Microsoft Office programs, in particular Excel
Can solve problems independently and/or make suggestions how to improve ways of working and drive our digital culture
Agility to adapt to various strategic priorities/projects whilst delivering day-to-day operational logistics
Full manual driver’s license is required for this role

Job Responsibility

Ensure shore excursions and turnaround services are planned and managed to a high level of detail and that suppliers receive timely bookings and last-minute changes or requests
Maintain continuous communication with cruise line head offices, ships, and other internal and external stakeholders, including Port Authorities
Oversee the dispatch and operation of cruise services and manage any operational changes on the spot in close contact with suppliers
Monitor any operational changes on the spot and ensure consistent contact with suppliers providing them with all last minute changes and requests
Deliver and collect all information of the operation in a timely and efficient manner for reporting and invoicing purposes
Track and complete the accounting for each tour settlement, guides payments and supplier invoices
This position involves days of operation in the port, early starts and demands work during some weekends

What we offer

A competitive salary
We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
We offer an 8-month seasonal contract (full-time), and you can level up your career with growth opportunities tailored to your unique skills and expertise

Fulltime

Overland Operations Coordinator

As a crucial part of our global logistics family, you'll play a key role in coor...

Location

Poland , Wroclaw

Salary:

Not provided

Zencargo

Expiration Date

Until further notice

Requirements

Strong communication skills: Ability to clearly liaise with customers, internal teams, UK hauliers, and warehouse partners
Customer-focused problem-solving: Demonstrates initiative in resolving delivery challenges and exceeding expectations
Adaptability: Flexibility to adjust to dynamic situations, delivery changes, and fast-paced environments
Time management: Effectively prioritises container arrivals, LTL deliveries, and warehouse booking slots
Teamwork: Collaborates effectively with colleagues and partners to achieve shared goals
Organisation: Maintains a structured and methodical approach to managing shipment and delivery requirements
Critical thinking: Analyses data and situations logically to make sound operational decisions
Conflict resolution: Resolves delivery issues constructively, maintaining professionalism and customer trust
European Overland transport knowledge: Understanding of container haulage, LTL distribution, and last-mile delivery operations
Container & LTL coordination: Experience managing FCL arrivals, deconsolidation, and delivery to warehouses

Job Responsibility

Manage UK overland shipments end-to-end, focusing on containers and LTL movements, ensuring timely and efficient delivery to final warehouse destinations
Coordinate with clients, UK carriers, hauliers, and third-party logistics providers to ensure seamless cargo movement
Plan and oversee last-mile delivery once containers or consolidated freight arrive in the UK, ensuring smooth warehouse delivery
Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments
Monitor shipment progress, proactively addressing delays, port congestion, or delivery disruptions to ensure customer satisfaction
Produce and review all necessary overland transport documentation, including delivery orders, CMRs, PODs, manifests, and container release documentation
Coordinate container deliveries, de-stuffing, and LTL distribution to multiple warehouse locations where required
Provide clear and timely communication with clients, offering updates, solutions to challenges, and responding to inquiries
Ensure compliance with UK transport regulations, delivery restrictions, and company policies
Identify opportunities to optimise UK delivery routes, improve utilisation, and enhance last-mile efficiency

What we offer

Generous Annual Leave
Flexible, Remote and Hybrid Working
Home Equipment Allowance
BUPA Private Medical Insurance
Annual L&D Budget
Paid Volunteering Days
Pension Scheme
Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay

Fulltime

Customer Service Advisor

We’re looking for a customer-focused Customer Service Advisor to support our Dee...

Location

Ireland , Dublin

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Demonstrable experience within a fast-paced customer service environment
Strong analytical skills and high attention to detail
Excellent communication skills, with the ability to build effective working relationships
High levels of organisation, with ability to prioritise effectively in a fast-paced operational environment
Excellent IT skills, with ability to work with multiple inhouse systems
Comfortable working to service levels/KPIs and maintaining a clear audit trail

Job Responsibility

Handle customer enquiries from both Deep Sea and Short Sea customers, via phone and email
Create and manage bookings and Bills of Lading in in-house CRM system
Coordinate import cargo release: verify documentation, confirm payments/credit status and obtain release authorisation
Calculate and raise charges accurately
Arrange inland transport when required
Manage delivery requests end-to-end
Liaise closely with our Port Operations teams, system providers and internal teams
Log, track and resolve cases in our inhouse CRM
Support compliant handling of specialist shipments
Contribute to continuous improvement by following SOPs, suggesting process enhancements and producing basic reports

What we offer

25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period
Opportunity to buy/sell annual leave
Discretionary annual bonus
Enhanced pension scheme up to 8.5% total contribution
Life assurance x3
Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
Private healthcare (LAYA) + Healthcare Cash plan, including an Employee Assistance Programme
Local and global development opportunities across 160 countries
Hybrid Working
Cycle to work scheme/ Season ticket loans

Fulltime

Operations & Port Delivery Intern

TUI

Location:
Netherlands , Amsterdam

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 24, 2026

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Our AI answers in your language

Operations & Port Delivery Intern

TUI

Location:Netherlands , Amsterdam

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 24, 2026

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