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Join our global TUI Intercruises Operations & Delivery Team in Southampton as an Operations and Port Delivery Agent in Southampton where you will be responsible for delivering smooth Port Operations (Shorex) delivery of port services and all related logistics. Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients in the provision of their daily operations, and you will also be responsible for bookings and communicating updates to our suppliers, Port Authorities and other stakeholders as required.
Job Responsibility
Updating and confirmation of all services with suppliers in relations to services/products required for our excursion operations – transport, venues, guides, staffing and all other services as required by the client
Preparation of all operational paperwork as required
Responsibility for successful operational delivery of port calls in situ at the pier
Supervision of Pier Dispatch Assistant’s in situ at the pier
Emergency point of contact during Cruise Ship operations
When required keep in contact with clients on-board staff, in particular the shore excursions teams, in order to review, update and agree final requirements in respect of tour services offered to our clients
Handling of all administrative tasks related to the role
Creation of profitability reports and preparation/distribution of invoices for all services provided (including abort call notification & invoices)
Requirements
Right to work in UK
Speak English
Ideally have experience in the Cruise Port and/or Tour Operations business
Flexible working in shift patterns (Monday-Sunday) for successful 24/7 cruise operation
Experience and confidence working with diverse teams with a keen drive to deliver excellent results
Confident with Microsoft Office programs, in particular Excel
Can solve problems independently and/or make suggestions how to improve ways of working and drive our digital culture
Agility to adapt to various strategic priorities/projects whilst delivering day-to-day operational logistics
Excellent communication skills, both verbal and written in English is required for this role
Other European languages would be advantageous
Flexibility to travel to different UK & Ireland destinations if required
A full manual driver’s license is required for this role
Nice to have
Other European languages would be advantageous
What we offer
We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
Offer a permanent contract
Level up your career with growth opportunities tailored to your unique skills and expertise