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Operations Planner

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ASML

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Location:
United States , Austin

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Operations Planner will be responsible for executing on US Logistics tasks related to escalations, inventory management for key KPI's and customer intimacy. They will provide a high level of customer satisfaction in delivering the best customer service each time, through accountability, dedication and responsiveness.

Job Responsibility:

  • Respond to and process incoming emergency parts orders
  • Enter and execute administrative controls in the SAP system
  • Communicate directly with internal customers to ensure that their needs are understood, communicated and fulfilled
  • Follow up and Monitor daily escalations through technical support
  • Main contact for the local CS Service organization and colleagues providing the supply chain expertise to drive the best decisions
  • Drive the replenishment and allocation of parts
  • Analyze and review usage of local service and sales parts based on historical data and/or projected requirements and develop proposed stocking plans
  • Optimize spare part and tool planning mechanism in the US, completing analysis for the relevant machines and develop proposals to increase optimization
  • Monitor critical parts and influence stocking levels ensuring effective coverage
  • Ensure customer lead time and fill rate targets are met
  • NAV’s are analyzed for root causes and corrective actions
  • Present relevant performance reporting to stakeholders
  • Initiate alignment with local CS and Account Team on total demand plan (Service, FCO’s, Install, UF) and matching supply plan on different planning horizons (short-medium-long)
  • includes specifics on NPI’s, such as definition and release status
  • Improve cooperation between local and central logistics covering volume and NPI’s
  • Participate in strategic initiatives optimizing supply chain performance, reduce costs and increase customer satisfaction

Requirements:

  • Bachelors degree in Business Engineering, Supply Chain or equivalent
  • or equivalent years of working experience
  • 3-5 years of relevant field experience in a complex customer oriented (logistics) environment
  • Experience in building a good relationship with customers in supporting their needs
  • Knowledge of business complexity, supply chain and/or relevant industry
  • Experience in defining and implementing of new processes across the supply chain against agreed costs
  • Proven record with (continuous) improvement-projects
  • Know how about Materials Requirement Planning (MRP)
  • Advanced competencies in Microsoft Excel and PowerPoint
  • Knowledge of ASML logistics procedures is preferred
  • Can observe and respond to people and situations and interact with others encountered in the course of work
  • Can learn and apply new information or skills
  • Must be able to read and interpret data, information, and documents
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
  • Ability to complete assignments with attention to detail and high degree of accuracy
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
  • Result driven-demonstrate ownership and accountability
  • Identifies bottlenecks and drives improvements
  • Work independently or as part of a team and follow through on assignments with minimal supervision
  • Demonstrate open, clear, concise and professional communication
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer
  • Work according to a strict set of procedures within the provided timelines
  • Analytical and able to organize and prioritize workload
  • Excellent social and communication (both written and verbal) skills
  • Service minded and customer dedicated
  • Strong data analysis and problem solving abilities
  • Team player with a pro-active attitude, flexible and highly committed
  • Able to handle and work under extreme pressures and timelines
  • Remain flexible in providing after hours support, as needed
  • Routinely required to sit
  • walk
  • talk
  • hear
  • use hands to keyboard, finger, handle, and feel
  • stoop, kneel, crouch, twist, reach, and stretch
  • Occasionally required to move around the campus
  • Occasionally lift and/or move up to 20 pounds
  • May require travel dependent on business needs
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
  • This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.)
  • Qualified candidates must be legally authorized to access such controlled technology prior to beginning work

Additional Information:

Job Posted:
April 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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