Operations Planner Job at ASML (Austin)

Job Description

The Operations Planner will be responsible for executing on US Logistics tasks related to escalations, inventory management for key KPI's and customer intimacy. They will provide a high level of customer satisfaction in delivering the best customer service each time, through accountability, dedication and responsiveness.

Job Responsibility

Respond to and process incoming emergency parts orders
Enter and execute administrative controls in the SAP system
Communicate directly with internal customers to ensure that their needs are understood, communicated and fulfilled
Follow up and Monitor daily escalations through technical support
Main contact for the local CS Service organization and colleagues providing the supply chain expertise to drive the best decisions
Drive the replenishment and allocation of parts
Analyze and review usage of local service and sales parts based on historical data and/or projected requirements and develop proposed stocking plans
Optimize spare part and tool planning mechanism in the US, completing analysis for the relevant machines and develop proposals to increase optimization
Monitor critical parts and influence stocking levels ensuring effective coverage
Ensure customer lead time and fill rate targets are met
NAV’s are analyzed for root causes and corrective actions
Present relevant performance reporting to stakeholders
Initiate alignment with local CS and Account Team on total demand plan (Service, FCO’s, Install, UF) and matching supply plan on different planning horizons (short-medium-long)
includes specifics on NPI’s, such as definition and release status
Improve cooperation between local and central logistics covering volume and NPI’s
Participate in strategic initiatives optimizing supply chain performance, reduce costs and increase customer satisfaction

Requirements

Bachelors degree in Business Engineering, Supply Chain or equivalent
or equivalent years of working experience
3-5 years of relevant field experience in a complex customer oriented (logistics) environment
Experience in building a good relationship with customers in supporting their needs
Knowledge of business complexity, supply chain and/or relevant industry
Experience in defining and implementing of new processes across the supply chain against agreed costs
Proven record with (continuous) improvement-projects
Know how about Materials Requirement Planning (MRP)
Advanced competencies in Microsoft Excel and PowerPoint
Knowledge of ASML logistics procedures is preferred
Can observe and respond to people and situations and interact with others encountered in the course of work
Can learn and apply new information or skills
Must be able to read and interpret data, information, and documents
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
Ability to complete assignments with attention to detail and high degree of accuracy
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
Result driven-demonstrate ownership and accountability
Identifies bottlenecks and drives improvements
Work independently or as part of a team and follow through on assignments with minimal supervision
Demonstrate open, clear, concise and professional communication
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer
Work according to a strict set of procedures within the provided timelines
Analytical and able to organize and prioritize workload
Excellent social and communication (both written and verbal) skills
Service minded and customer dedicated
Strong data analysis and problem solving abilities
Team player with a pro-active attitude, flexible and highly committed
Able to handle and work under extreme pressures and timelines
Remain flexible in providing after hours support, as needed
Routinely required to sit
walk
talk
hear
use hands to keyboard, finger, handle, and feel
stoop, kneel, crouch, twist, reach, and stretch
Occasionally required to move around the campus
Occasionally lift and/or move up to 20 pounds
May require travel dependent on business needs
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.)
Qualified candidates must be legally authorized to access such controlled technology prior to beginning work

ASML - All Job Offers

Select Country

Operations Planner

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Operations Planner

Operations Planner

Offensive Cyberspace Operations Planner

Cyberspace Operations Planner

J56 Multilateral Operations Planner

Cyberspace Operations Planner

Offensive Cyberspace Operations Planner

Aircraft Operations Planner

Operations Planner-Contract

Our AI answers in your language