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Operations Outreach Specialist

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Checkr

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Location:
United States , Nashville

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

16.83 - 21.16 USD / Hour
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Job Description:

The Operations team is at the core of Truework’s product fulfillment engine. As an Operations Outreach Specialist, you will be directly responsible for completing manual verification requests, a critical step in delivering our core product. You will serve as a key driver of revenue by ensuring verifications are completed accurately, quickly, and in compliance with all standards. This is a high-impact, high-volume role that demands precision, professionalism, and persistence. You’ll be engaging directly with employers, payroll providers, and HR contacts to obtain verification data and ensure delivery of time-sensitive products that drive customer satisfaction.

Job Responsibility:

  • Own the end-to-end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery
  • Make outbound phone calls and send written communication to HR and payroll contacts to gather required information in a timely manner
  • Conduct discovery and validation work to identify accurate employer contacts, ensuring data integrity and preventing fraudulent or incomplete verifications
  • Manage a high volume of outreach activity with new claims and follow ups daily while maintaining top-tier accuracy and documentation
  • Navigate internal systems and workflows to complete and submit verifications within defined SLAs
  • Collaborate cross-functionally with Customer Support, Quality, and other teams to escalate complex issues and contribute to process improvement

Requirements:

  • 1+ year of experience in outreach, contact center, sales, fulfillment, or other customer-facing roles
  • startup or high-growth environments preferred
  • Exceptional verbal and written communication skills, with a proven ability to persuade and problem-solve via phone and email
  • Strong time management and organizational skills with an ability to juggle multiple priorities in a fast-paced environment
  • Self-starter mindset with a drive to hit productivity and fulfillment goals
  • Deep sense of ownership over customer and revenue-impacting work, and a commitment to data security, confidentiality, and compliance in every interaction
What we offer:
  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive cash and equity compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to $25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend
  • In-office perks: lunch four times a week, a commuter stipend, and an abundance of snacks and beverages
  • A relocation stipend may be available for those willing to relocate to a Checkr hub location

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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