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We are seeking a detail-oriented Operations Officer to join a leading Financial Institution for a long-term contract role. In this position, you will play a critical role in ensuring regulatory compliance by conducting thorough file reviews and updating essential customer information. If you are a strong communicator with a background in banking or administrative operations, this is an excellent opportunity to grow your career within a top-tier corporate environment. Reporting to the Manager of Deposit Compliance Remediation, you will assist in updating missing customer information and conducting comprehensive account reviews. Your primary focus will be performing back-office administrative tasks to ensure all small business accounts meet strict compliance standards, contributing to a seamless and professional client experience.
Job Responsibility:
Conduct meticulous reviews of customer files to identify discrepancies or missing data
Follow end-to-end procedures for Business Account compliance, ensuring all interactions and updates are documented accurately
Prepare and complete documentation that precisely reflects client and business intentions
Interact with internal partners and navigate multiple software platforms to resolve account issues
Maintain strict adherence to company policies and standards during all maintenance activities
Requirements:
1+ years of relevant work experience, ideally within Banking, Financial Services, or a Contact Center environment
High School Diploma or equivalent
Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook) and experience with CRM tools
Fluency in English (written and verbal) is mandatory
Proven ability to manage a steady workload in a fast-paced environment
Ability to work through ambiguity to solve business problems and meet SLA-based performance targets
Strong skills in building rapport with internal teams and partners
Nice to have:
A foundational understanding of KYC (Know Your Customer) or KYB (Know Your Business) requirements
What we offer:
Gain experience working within a premier, globally recognized financial institution
Long-term contract with a clear pathway for potential permanent conversion