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We are seeking a detail-oriented and communicative Account Specialist to join our Small Business Banking team. Reporting to the Manager of Deposit Compliance Remediation, you will play a critical role in ensuring customer accounts remain compliant with financial regulations. This is a back-office administrative role that involves conducting thorough file reviews, updating missing customer information, and supporting internal partners to provide a seamless banking experience. If you are a proactive professional with a background in banking or high-volume administrative environments, this is an excellent opportunity to grow within a leading financial institution.
Job Responsibility:
Conduct meticulous reviews of small business accounts to identify discrepancies or missing documentation
Update customer information in internal systems to ensure files meet strict regulatory and compliance standards
Follow established procedures for Business Account compliance, ensuring all interactions and changes are documented accurately
Ensure all prepared documentation reflects the true intentions of the business client and adheres to internal policies
Liaise with internal partners to resolve account issues and maintain a 'customer-first' approach to compliance
Requirements:
1+ years of relevant experience in a professional office environment
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and experience navigating CRM tools
Fluent in English with excellent written and verbal communication skills
Ability to work through ambiguity and solve business problems efficiently
Strong ability to manage tasks in a fast-paced environment while meeting strict Service Level Agreements (SLAs)
Nice to have:
Knowledge of KYC (Know Your Customer) or KYB (Know Your Business) requirements
Previous experience in a compliance-heavy or regulated environment
What we offer:
Professional Growth: Gain experience within a top-tier Canadian financial institution known for its strong corporate culture
Stability with Flexibility: A long-term contract through the end of 2026 with the potential for permanent conversion or extension
Comprehensive Training: A 2-week structured training period to ensure you are set up for success
Collaborative Environment: Work within a supportive team of 12 professionals focused on excellence and accuracy