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As an Operations Officer, you will join the Small Business Banking Account Review (SSBAR) team, a centralized group dedicated to streamlining the review of new business accounts and non-personal terms across Canada. This back-office role is critical in ensuring that all new accounts and maintenance changes are compliant with strict regulatory and internal policies. You will act as a guardian of accuracy, ensuring AML (Anti-Money Laundering), KYC (Know Your Customer), and KYB (Know Your Business) information is perfectly captured to mitigate risk for the institution.
Job Responsibility:
Perform 100% review of new Small Business Banking accounts and signing authority changes to ensure accuracy and completion of AML/KYC/KYB requirements
Manage a high-volume queue system, reviewing documents for compliance and processing system inputs via internal email and banking platforms
Provide clear guidance and clarification to internal partners to help resolve identified account deficiencies and improve the overall customer experience
Work efficiently in a fast-paced environment to meet strict Service Level Agreements (SLAs) regarding productivity and quality
Adopt new processes and technology improvements while providing feedback on day-to-day operational activities
Requirements:
2–4 years of overall professional experience
At least 2 years specifically in administrative or Operations Officer roles
Previous experience within a financial institution or banking environment is required
Basic proficiency in MS Office (specifically Excel)
Ability to learn internal host applications quickly
Exceptional attention to detail
Strong oral/written communication
Ability to work independently under pressure
High School Diploma (Post-secondary education is highly preferred)
Nice to have:
Experience with banking Host applications
Familiarity with Small Business Banking documentation and AML/KYC/KYB standards
What we offer:
Institutional Exposure: Gain significant experience and insight into the operational backbone of a major Canadian financial institution
Professional Growth: Opportunity for contract extension or permanent conversion based on performance and volume
Collaborative Culture: Work within a team of 20 professionals in a supportive, "One Team" environment
Competitive Pay: A steady 1-year contract with an attractive hourly rate and potential for overtime