Operations officer Job at Randstad (Markham)

Operations officer

Randstad

Location:
Canada , Markham

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking two motivated Account Specialists to join the Deposit Compliance Remediation team within Small Business Banking. This is a critical role focused on ensuring customer information compliance by conducting account reviews and directly supporting merchants via phone. This position starts with a 3-month back-office focus before transitioning to primary phone interaction. This is a 1-year hybrid contract with potential for extension and conversion.

Job Responsibility:

Conduct thorough reviews of customer accounts and files to identify discrepancies or missing information, following end-to-end procedures for Business Account compliance
Provide excellent non-face-to-face support, primarily over the phone, to assist customers in updating missing information and resolving general inquiries promptly and effectively
Create an exceptional customer experience during every interaction, contributing to ongoing customer loyalty and ensuring advice is accurate and professional
Navigate multiple systems and screens to locate and update customer information accurately, ensuring all documentation prepared reflects client and business intentions
Adhere strictly to company policies, procedures, and standards, and ensure all interactions and file maintenance are thoroughly documented
Work effectively as part of a 12-person team, using strong relationship skills when communicating with partners, colleagues, and customers

Requirements:

1+ years of relevant work experience in a customer service or contact center environment, demonstrating confidence in phone interactions
Excellent interpersonal and communication skills, both written and verbal
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and strong organizational skills
Ability to work in a fast-paced environment, manage ambiguity, and quickly adapt to solve business problems
Undergraduate degree and/or equivalent relevant work experience

Nice to have:

Previous experience in the Banking or Financial Services industry
Proficiency with Customer Relationship Management (CRM) tools
Additional Language Capabilities such as Mandarin, Punjabi, Hindi, Cantonese, or French are a strong asset

What we offer:

Career Growth: Long-term 1-year contract with significant potential for extension and conversion to a permanent role within a large organization
Specialized Exposure: Gain valuable experience in deposit compliance, regulatory adherence, and account remediation processes within Small Business Banking
Free Parking: Free parking is provided at the Markham location
Predictable Schedule: Fixed Monday to Friday schedule with a clear, set rotational shift structure and a supportive, collaborative team culture

Additional Information:

Job Posted:
December 27, 2025

Expiration:
February 22, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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Job Link Share:

Operations officer

Randstad

Location:
Canada , Markham

Category:
Banking

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 27, 2025

Expiration:
February 22, 2026

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