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Operations officer

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Randstad

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Location:
Canada , Markham

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking two motivated Account Specialists to join the Deposit Compliance Remediation team within Small Business Banking. This is a critical role focused on ensuring customer information compliance by conducting account reviews and directly supporting merchants via phone. This position starts with a 3-month back-office focus before transitioning to primary phone interaction. This is a 1-year hybrid contract with potential for extension and conversion.

Job Responsibility:

  • Conduct thorough reviews of customer accounts and files to identify discrepancies or missing information, following end-to-end procedures for Business Account compliance
  • Provide excellent non-face-to-face support, primarily over the phone, to assist customers in updating missing information and resolving general inquiries promptly and effectively
  • Create an exceptional customer experience during every interaction, contributing to ongoing customer loyalty and ensuring advice is accurate and professional
  • Navigate multiple systems and screens to locate and update customer information accurately, ensuring all documentation prepared reflects client and business intentions
  • Adhere strictly to company policies, procedures, and standards, and ensure all interactions and file maintenance are thoroughly documented
  • Work effectively as part of a 12-person team, using strong relationship skills when communicating with partners, colleagues, and customers

Requirements:

  • 1+ years of relevant work experience in a customer service or contact center environment, demonstrating confidence in phone interactions
  • Excellent interpersonal and communication skills, both written and verbal
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and strong organizational skills
  • Ability to work in a fast-paced environment, manage ambiguity, and quickly adapt to solve business problems
  • Undergraduate degree and/or equivalent relevant work experience

Nice to have:

  • Previous experience in the Banking or Financial Services industry
  • Proficiency with Customer Relationship Management (CRM) tools
  • Additional Language Capabilities such as Mandarin, Punjabi, Hindi, Cantonese, or French are a strong asset
What we offer:
  • Career Growth: Long-term 1-year contract with significant potential for extension and conversion to a permanent role within a large organization
  • Specialized Exposure: Gain valuable experience in deposit compliance, regulatory adherence, and account remediation processes within Small Business Banking
  • Free Parking: Free parking is provided at the Markham location
  • Predictable Schedule: Fixed Monday to Friday schedule with a clear, set rotational shift structure and a supportive, collaborative team culture

Additional Information:

Job Posted:
December 27, 2025

Expiration:
February 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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