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Operations Officer

United Kingdom, Aldershot 15.30 GBP / Hour · Job Posted May 10, 2026
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Job Description

This role sits within a specialist investigations team responsible for improving safety by examining accidents and serious incidents and making recommendations to prevent recurrence. The team conducts investigations both within the UK and internationally where there is a UK interest. Due to the nature of the work, you may be exposed to sensitive and potentially distressing information, including imagery (video and photographs), and may be required to communicate with individuals affected by traumatic events. Applicants should carefully consider this before applying.

Job Responsibility

  • Answering calls on a reporting line, accurately recording details of incidents and supporting duty coordinators
  • Assisting with follow-up enquiries to gather key information
  • Maintaining and quality checking information within the case management system
  • Supporting investigation processes, including proofreading documents and sending communications to stakeholders
  • Booking travel and accommodation for deployments and business trips
  • Monitoring shared inboxes and responding to enquiries from the public and external organisations
  • Updating central contact records
  • Providing general administrative support, including reception and switchboard duties

Requirements

  • Excellent verbal and written communication skills
  • Confident telephone manner with the ability to handle sensitive conversations with empathy and professionalism
  • Strong organisational skills and high attention to detail
  • Proficient in Microsoft Office
  • Ability to work effectively within a team and manage a varied workload

What we offer

  • Free secure parking
  • Bicycle storage

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