Operations officer, Randstad

Operations officer

Randstad

Location:
Canada, Moncton

Category:
Office Administration

Contract Type:
Not provided

Salary:

23.90 CAD / Hour

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Job Description:

The operations officer role, provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure.

Job Responsibility:

Positively contribute to the overall customer experience and loyalty index in each interaction
Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
Create and/or recognize exceptional customer service through established programs
Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
Provide subject matter expertise for internal and external partners within defined area
Complete assigned tasks accurately & within established standards
Actively participate in daily touch points and work distribution
Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
Identify areas of risk and escalate as necessary
Be knowledgeable and comply with Bank Codes of Conduct
Identify, suggest and actively participate in process improvements
Understand and apply bank/service center operating policies and procedures
Demonstrate flexibility by adapting to change within business area and unit
Adopt new process and technology improvements
Ensure necessary due diligence is taken to support the accuracy of all transactions

Requirements:

Data entry
Attention to detail
Microsoft Office Suite
Excel skills – Medium level
Priority management
Meeting SLA
Communication skills
Good with numbers
Proactive

Nice to have:

Banking experience
Experience with excel V-lookup and pivot tables

What we offer:

Competitive pay rate
Possibility of extension / conversion

Additional Information:

Job Posted:
May 30, 2025

Expiration:
July 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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