Operations Officer

• Serve as the primary custodian for daily key controls, ensuring the accurate sorting, distribution, and handling of incoming mail and related materials
• Complete assigned workloads in alignment with established Service Level Agreements (SLAs), consistently meeting targets for accuracy and productivity
• Actively review internal processes and identify opportunities for simplification and efficiency improvements
• Investigate and escalate non-standard activities in accordance with established procedures
• Adhere to enterprise frameworks, including Anti-Money Laundering (AML) requirements and Business Continuity Management standards
• Maintain a strong understanding of industry regulations to ensure proper due diligence in all operational practices
• Manage sensitive documentation and confidential information with the utmost discretion
• Act as a contributing team member, promoting a collaborative and positive work environment
• Participate in cross-training and skill-building activities to enhance personal performance and team versatility
• Contribute to an inclusive workplace that values diversity and professional integrity

• 2 to 4 years of relevant administrative or operations experience, ideally within a corporate or financial services environment
• High proficiency in Microsoft Excel, Office, Acrobat Reader, and General Windows Applications
• Post-Secondary Diploma or Degree preferred
• Excellent verbal and written communication skills with a clean, concise professional style
• Strong critical thinking skills, the ability to work independently, and a high level of attention to detail

Previous banking or insurance industry experience

• High potential for contract extension or conversion to a full-time permanent (FTE) role
• Access to a dedicated corporate shuttle service to the Markham office
• Join a supportive, 10-person team with a focus on collaborative success and on-the-job training
• Gain valuable experience working for one of the Top 5 Banks in Canada