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As an Operations Officer, you will play a critical role in supporting Commercial Banking Centres across Canada. You will act as a key administrative partner, managing the end-to-end processing of commercial deposit accounts and ensuring all activities meet strict regulatory and compliance standards. This is a high-volume, fast-paced role perfect for a detail-oriented professional looking to gain deep exposure to Anti-Money Laundering (AML) and commercial banking operations. The ideal candidate is a 'best-of-both-worlds' professional—someone who enjoys the focus of 80% back-office work but can collaborate effectively during internal team calls. We are looking for a team player who demonstrates a sense of urgency and a commitment to exceptional customer service.
Job Responsibility:
Open new commercial deposit accounts and process change requests for existing accounts (e.g., changes in signing authority)
Review, compile, and verify complex legal and supporting documents to ensure they meet banking compliance standards
Strictly adhere to AML, regulatory, and legal requirements to mitigate risk
Monitor and manage incoming work queues to ensure all Service Level Agreements (SLAs) and benchmarks are met daily
Participate in team meetings and maintain clear communication with internal partners via MS Teams to resolve customer problems proactively
Requirements:
High School Diploma required
Post-Secondary education is a strong asset
Previous experience in an administrative or operations officer role is required
Typing speed of 60–65 WPM is essential
Basic proficiency in MS Office Suite (specifically Excel)
Familiarity with banking host applications or C3 systems is considered a significant asset
Detail-Oriented: Ability to review complex legal documents with a high degree of accuracy
Resilient: Comfortable working under pressure in a fast-paced, 'queue-based' system
Communicator: Strong oral and written communication skills for internal partner engagement
Self-Starter: Ability to take ownership of tasks and apply operating policies independently
Nice to have:
Familiarity with banking host applications or C3 systems
What we offer:
Professional Growth: Gain specialized experience in AMP commercial banking compliance and AML protocols
Collaborative Environment: Work within a supportive team of 24, including dedicated lead officers and managers
Commuter Friendly: Free onsite parking available at the Markham office
Inclusive Culture: Join an organization committed to diversity and fostering an accessible environment for all employees