Operations Officer, Payment Services, HSBC

Operations Officer, Payment Services

HSBC

Location:
Vietnam, Ho Chi Minh City

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

Job Responsibility:

Ensure that transactions are executed in compliance with the established procedures/policy & local regulation including documents checking, payment processing on system and investigation
manage daily payment requests from customer, work with teammates/other functions and customers to ensure that any payment related queries or problems are resolved promptly
escalate process issues and non-conformance as required
plan and prioritize day to day services across teams
support the implementation of change programs as directed by the Line Manager, including Global Standards
develop and implement Operating Procedures in accordance with the respective Business Services Operating Model
provide guidance/support to team members, manage their performance to meet expected standards and objectives
support LM for the coaching and development of individual team members and the overall development plans of the teams
contribute ideas and initiatives which lead to an enhanced relationship with the business partners and customers
ensure suspicious transactions are promptly escalated and continually evaluate operational risks inherent in the process

Requirements:

Experience in banking is required
demonstrates a strong work ethic, diligence and resilience in order to achieve results
able to work independently under own direction and initiative in a time sensitive environment
ability to prioritize and organize workload, multi-task, adapt quickly to change, and deliver under the pressure of deadlines
strong interpersonal & communication skills
change management/customer service mindset

Additional Information:

Job Posted:
August 13, 2025

Expiration:
August 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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