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Randstad Logo Randstad · Banking

Operations Officer III

Canada, Toronto 28.24 CAD / Hour · Job Posted June 01, 2026
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Job Description

Are you an experienced banking operations professional looking to take the next step with a leading financial institution? We are seeking a highly skilled and detail-oriented Operations Officer III to join our growing team in downtown Toronto. In this 100% back-office role, you will be responsible for high-volume transfer and transaction processing within a fast-paced, collaborative environment. If you are tech-savvy, possess a deep understanding of financial operations, and thrive on meeting high-efficiency benchmarks, this role offers excellent opportunities for career progression and skill expansion.

Job Responsibility

  • High-Volume Processing: Efficiently review and process 50 to 100 financial transfers and transactions daily, ensuring absolute accuracy
  • Escalation Management: Handle and resolve complex operational escalations received from sales and front-end staff
  • SLA Compliance: Meet or exceed daily Service Level Agreements (SLAs) and target average handling times
  • Cross-Functional Collaboration: Work independently on daily queues while actively participating in team meetings (approx. 4-5 hours weekly) and interacting with internal and external stakeholders
  • Data Management: Securely handle sensitive customer financial data in strict compliance with industry regulations

Requirements

  • Financial Sector Experience: Minimum of 5 years of experience working in operations within a bank or financial institution
  • Transaction Processing: Strong, proven experience handling financial transfers and transaction processing
  • Technical Proficiency: Advanced tech-savvy skills, including high proficiency in Microsoft 365 (Excel, Outlook, and Word)
  • Education: Completed Post-Secondary certification/degree
  • Attention to Detail: Sharp eye for spotting errors in a high-volume data-entry environment
  • Prioritization & Multitasking: Ability to manage competing priorities and high volumes without sacrificing quality
  • Communication: Strong written and verbal communication skills for addressing internal and external escalations

Nice to have

  • Investment Knowledge: Prior experience handling GICs, stocks, or mutual funds
  • Industry Certifications: Canadian Securities Course (CSC) or Investment Funds in Canada (IFIC) certification is highly preferred

What we offer

  • Top-Tier Experience: Work for a leading, globally recognized financial institution
  • Career Growth: Proven pathways for contract extension or permanent conversion based on your performance and business needs
  • Comprehensive Training: Benefit from a structured, 6-week training period to ensure your success
  • Work-Life Balance: Enjoy a predictable schedule with a hybrid work model (Fridays work-from-home)
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