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Operations Officer III

https://www.randstad.com Logo

Randstad

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Location:
Canada , Montréal

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Category:
Banking

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Contract Type:
Not provided

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Salary:

27.00 CAD / Hour
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Job Description:

We are seeking to build a new team focused on the remediation of non-compliance files. This is a fantastic opportunity to join a large organization and potentially secure a permanent role within the TD brand.

Job Responsibility:

  • Provide inbound and/or outbound support to customers in a non-face-to-face environment
  • Create an exceptional customer experience with every client interaction, ensuring prompt and effective management of advice, service, inquiries, and/or issues
  • Navigate multiple screens and systems to locate and update customer information during customer interactions
  • Use effective relationship skills when communicating with partners, colleagues, and customers
  • Conduct reviews of customer accounts and files to identify discrepancies or missing information and determine the next appropriate step based on outlined procedures
  • Follow all end-to-end procedures accurately for Business Account compliance, including documentation of all interactions with customers
  • Ensure that prepared/completed documentation is accurate and properly reflects client/business intentions
  • Adhere to company policies, procedures, and standards to ensure compliance in all customer interactions

Requirements:

  • Undergraduate degree and/or 1+ years of relevant work experience
  • 5-7 years of experience in customer experience or phone channel roles
  • Strong communication skills, comfortable engaging with customers over the phone
  • Ability to navigate multiple software and platforms
  • Bilingualism (French and English) is a mandatory requirement
  • Proficiency in MS Office Suite
  • Strong interpersonal and communication skills (written and verbal)
  • Strong organizational skills, with the ability to work in a fast-paced environment

Nice to have:

  • Banking experience is considered an asset
  • Fluency in Mandarin, Punjabi, Hindi, Cantonese, or Spanish is a plus
What we offer:
  • Possibility of contract extension and potential for permanent placement
  • Be part of the reputable Financial company
  • Hybrid work model offering a balance between in-office and remote work

Additional Information:

Job Posted:
February 23, 2026

Expiration:
April 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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