Operations Officer III – Bilingual Job at Randstad (Mississauga)

Job Description

Are you a fully bilingual professional with a strong background in the financial sector? We are seeking a highly detailed and collaborative Operations Officer III to join our dynamic 15-person team for a 12-month contract. This role is a perfect blend of customer-facing communication and critical back-office administration. In this role, you will provide a broad range of operational support, handling both inbound/outbound calls and essential documentation reviews. You will act as a key player in ensuring compliance, verifying customer information, and maintaining the exceptional service standards of a leading financial institution. Comprehensive training (3 weeks) will be provided to set you up for success.

Job Responsibility

Handle inbound and outbound calls to verify customer information and conduct thorough Know Your Customer (KYC) checks
Perform critical back-office admin tasks, including high-volume data entry, documentation review, and accurate record maintenance
Provide clients with precise details regarding various types of wire transfers (confirming and validating details only
no manual processing of wires required)
Execute transactions accurately and on time, consistently meeting established Service Level Agreements (SLAs) and productivity targets
Apply due diligence in adherence to operating policies, Anti-Money Laundering (AML) frameworks, Business Continuity Management, and the Bank Code of Conduct
Investigate and escalate non-standard or high-risk activities appropriately
Actively review internal processes and collaborate with team members during daily meetings to share ideas that elevate service quality

Requirements

Fully bilingual in English and French (fluent written and verbal communication skills)
Minimum of 4 years of experience within the banking or financial services industry
Proven hands-on experience conducting Know Your Customer (KYC) compliance checks
Solid background in a call center or customer-facing environment handling inbound and outbound calls
Strong working knowledge of Microsoft 365 (Word, Excel, Outlook)
Meticulous attention to detail and high accuracy rates
Strong customer service orientation with a collaborative, team-player spirit
Adaptability to changing policies, procedures, and rotational shift schedules
Excellent organizational and time-management skills to handle high volumes of work

Nice to have

Prior experience with bank wire transfers, financial transactions, or money market/FX products
Familiarity with AI technology and productivity tools (e.g., Microsoft Copilot)
Knowledge of Global and WSS platforms
Post-secondary education or equivalent professional experience

What we offer

Premium Hybrid Model: Enjoy the collaborative energy of working onsite with your team 4 days a week, with the comfort of working from home every Friday
Elite Corporate Experience: Gain valuable, resume-building experience working within a leading Canadian financial institution
Growth Potential: While initially a 12-month parental leave backfill, there is a strong possibility of contract extension based on your performance and evolving business needs
Supportive Culture: Benefit from a structured 3-week training period embedded within a highly collaborative, supportive, and close-knit team of 15 professionals

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Operations Officer III – Bilingual

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