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Operations Officer II

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Randstad

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Location:
Canada , Ottawa

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Category:
Finance

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Contract Type:
Not provided

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Salary:

21.95 CAD / Hour
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Job Description:

We are seeking a detail-oriented and motivated Operations Officer II to join our Wealth Operations team in Ottawa. This is a 100% back-office role focused on the accurate processing of various Retirement Income Fund (RIF) requests, including manual requests, account application updates, and complex calculations. This is a 6-month contract with a strong possibility of extension or permanent conversion based on performance and business needs. It is an excellent opportunity for professionals or recent graduates to gain experience within a premier financial institution.

Job Responsibility:

  • Accurate Execution: Perform general to specialized transactions, including RIF basic manual requests and NAAF update requests, ensuring compliance with established procedures
  • Calculations: Conduct precise LIF maximum amount calculations and other financial data adjustments
  • SLA Adherence: Prioritize and manage your workload to meet productivity and quality targets within defined Service Level Agreements
  • Issue Resolution: Identify and escalate processing or operational issues based on a solid understanding of the underlying cause, connecting with partners to facilitate resolution
  • Stakeholder Support: Support internal partners with incoming transactions, validating information, and performing adjustments within your authority levels
  • Process Improvement: Identify opportunities to enhance service delivery and support the implementation of process improvement initiatives
  • Documentation: Ensure all data entry and documentation are accurate and reflect current regulatory and internal guidelines

Requirements:

  • Technical Skills: High proficiency in MS Excel with the ability to confidently run and manage EUCs (Excel-based macros)
  • Experience: 2–4 years of professional experience in an operations or administrative role
  • Attention to Detail: Meticulous attention to detail and a high degree of accuracy in data entry
  • Adaptability: A quick learner who takes initiative and can adapt to changing workloads and procedures
  • Soft Skills: Exceptional team-player attitude and strong time-management skills
  • Education: A University degree is preferred

Nice to have:

  • Prior experience within a banking or financial institution
  • Knowledge of Retirement Income Fund (RIF) products
  • Familiarity with IBM/Kyndryl systems
What we offer:
  • Professional Growth: Gain hands-on experience in Wealth Operations with a globally recognized bank, offering a great platform for career networking
  • Long-Term Potential: Strong possibility for contract extension or permanent hire based on individual performance
  • Supportive Culture: Join a collaborative 11-member team that prioritizes shadowing and peer-to-peer training
  • Stable Schedule: Predictable Monday to Friday schedule without a rotational requirement

Additional Information:

Job Posted:
January 15, 2026

Expiration:
March 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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