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Randstad Logo Randstad · Banking

Operations Officer II

Canada, Markham 25.49 USD / Hour · Job Posted June 11, 2026
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Job Description

Are you a detail-oriented professional thrives in a fast-paced environment? We are seeking an Operations Officer II to join our Commercial Customer Service Centre (CCSC) team in Markham. In this role, you will provide critical banking and administrative support to Commercial Banking Centres across Canada. You will act as a key partner in managing deposit account openings, processing account modifications, and ensuring strict adherence to compliance and Anti-Money Laundering (AML) standards. This position offers a great opportunity to gain valuable commercial banking compliance exposure within a highly collaborative team of professionals.

Job Responsibility

  • Account Management: Open new commercial deposit accounts and process account change requests (such as modifications to signing authority)
  • Documentation: Review, compile, and process complex legal and supporting documentation for account openings and maintenance via Letters of Direction
  • Compliance & Risk Mitigation: Strictly follow AML, regulatory, and legal compliance requirements to mitigate risk for the institution
  • Queue Management: Actively monitor and manage incoming queues to ensure all individual and team Service Level Agreements (SLAs) and benchmarks are met
  • Collaboration: Attend team meetings and connect via MS Teams with internal partners to resolve customer and partner inquiries efficiently

Requirements

  • Operational Excellence: Proven experience in a previous administrative or operations officer role, with the ability to manage queues under pressure
  • Fast-Paced Adaptability: Exceptional multitasking skills and a proven ability to thrive in a high-volume, deadline-driven environment
  • Compliance Awareness: A solid foundational understanding of Anti-Money Laundering (AML) compliance and banking regulations
  • Technical Proficiency: Strong computer skills, including a basic understanding of the MS Office Suite (specifically Excel), and a minimum typing speed of 60–65 WPM
  • Communication: Strong oral and written communication skills for seamless internal collaboration
  • Education: High school diploma is required
  • A self-starter with an eagle eye for detail who can seamlessly balance independent work with a team-oriented mindset

Nice to have

  • Previous experience working within a bank or financial institution
  • Knowledge of Host applications and C3 systems

What we offer

  • Professional Growth: Gain high-value commercial banking compliance and AML exposure
  • Work-Life Balance: Structured Monday to Friday daytime schedule with a predictable hybrid work model (4 days onsite, 1 day work-from-home after training)
  • Onsite Perks: Free onsite parking in Markham
  • Collaborative Culture: Join a supportive, energetic team of 24 professionals with structured leadership and mentorship
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