Operations Officer II

We are seeking nine motivated and detail-oriented Operations Officers II to join our Credit Centre Adjudication team. This role provides a vital blend of back-office processing and active telephone support, ensuring operational effectiveness and exceptional service delivery. This is a 6-month contract with potential for extension or permanent conversion based on performance and business needs. It is an ideal opportunity for professionals looking to establish or grow their careers within a leading financial institution. As an Operations Officer II, you will provide a broad range of operational support and perform general to specialized transactions within the Operations & Technology functional area. You will act as a key point of contact for internal and external partners, ensuring that business objectives, Service Level Agreements (SLAs), and customer experience targets are consistently met. This role is a 50/50 split between administrative back-office tasks and telephone-based support, requiring high levels of adaptability and communication.