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Randstad Logo Randstad · IT - Administration

Operations Officer II

Canada, Markham 25.49 CAD / Hour · Job Posted May 18, 2026
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Job Description

We are seeking two highly organized and efficient Operations Officers to join our Cash Management Services (CMS) team in Markham. This role is vital to the Business Banking ecosystem, responsible for the end-to-end onboarding and billing of online business banking platforms for Commercial and Corporate accounts. If you thrive in a fast-paced environment, possess a strong understanding of AML compliance, and enjoy a role focused on precision and productivity, this is an excellent opportunity to grow your career within a Tier-1 financial institution. Duration: 12 months (June 2026 – June 2027). Schedule: Monday–Friday, 9:00 AM – 5:00 PM. Work Model: Hybrid (Note: Training is 100% onsite until completion). Performance Measurement: Managing queues, meeting SLAs, and periodic performance testing.

Job Responsibility

  • Complete accurate onboarding of Web Business Banking applications onto mainframe and billing systems within established SLAs
  • Negotiated fee input and monthly billing processing
  • manage and process all ad-hoc billing spreadsheets and reprocess rejected items
  • Act as a primary point of contact for internal business partners, responding to all email inquiries in a timely and professional manner via Outlook and MS Teams
  • Prioritize and execute standard transactions using multiple internal systems and applications
  • Identify operational issues and escalate appropriately while looking for ways to enhance the overall customer experience

Requirements

  • 1–2 years of previous Administrative or Operations Officer experience
  • Fundamental understanding of AML Compliance standards
  • Excellent working knowledge of MS Word, Excel (basic formulas), Access, and Outlook
  • Proven typing speed of 60–65 WPM and the ability to multitask under pressure
  • Strong written and verbal communication skills for internal collaboration
  • Demonstrated ability to manage high volumes and strict deadlines
  • Ability to identify routine issues and address them with minimal discretion
  • A consistent team player who maintains high-performance standards
  • Previous experience within a Banking or Financial Institution
  • Familiarity with Host applications and C3 systems
  • Post-secondary education is considered a strong asset

Nice to have

  • Previous experience within a Banking or Financial Institution
  • Familiarity with Host applications and C3 systems
  • Post-secondary education is considered a strong asset

What we offer

  • Stable Contract: 12-month assignment with the potential for extension or permanent conversion
  • Work-Life Balance: Hybrid schedule (4 days onsite, 1 day work-from-home) after training
  • Modern Office: Conveniently located at 3500 Steeles Avenue East, Markham
  • Intense Professional Development: Gain specialized knowledge in Web Business Banking (WBB), wire payments, and electronic funds transfer services
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