Operations Officer II

We are seeking a compassionate, detail-oriented, and professional Operations Officer III to join our CPB Operations & Delivery team. This role is a critical part of our Estates Processing unit, responsible for managing the end-to-end settlement of deceased clients' accounts. You will balance technical back-office transactions with high-empathy communication, ensuring that estate representatives and family members receive seamless support during sensitive times. This is a 1-year contract with a strong potential for extension or permanent conversion, offering a clear path for professional development within a premier financial institution. Work Location: Hybrid (4 days per week onsite) at Mississauga. Note: Training is 100% onsite for the first 2–3 weeks. Schedule: Monday to Friday, rotational shifts (8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM). Start Date: April 28, 2026. As an Operations Officer III, you will provide a broad range of operational support, performing both general and specialized transactions. The role is a 50/50 split between technical back-office processing and telephone interaction. You will manage estate files, process financial transactions, and connect with authorized representatives to finalize documentation. Success in this role is measured by your ability to meet strict Service Level Agreements (SLAs) while maintaining a Gold Standard customer experience.