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Operations Officer II

https://www.randstad.com Logo

Randstad

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Location:
Canada , Montréal

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Category:
Banking

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Contract Type:
Not provided

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Salary:

26.90 CAD / Hour
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Job Description:

We are seeking seven highly professional and Bilingual (French/English) Operations Officers II to join the Credit Centre Adjudication team in Montréal. This role is essential to the Real Estate Secured Lending (RESL) funding process, ensuring that all necessary information is captured and verified for timely mortgage and loan funding. This is a 6-month contract with strong potential for both extension and permanent conversion, offering a fantastic opportunity to build a long-term career within a leading financial institution.

Job Responsibility:

  • Funding Coordination: Process real estate secured lending files for funding, ensuring all regulatory and internal requirements are met
  • Information Procurement: Proactively request missing pieces of information or documentation from branch partners to avoid delays in the funding process
  • Partner Communication: Maintain professional relationships with branch partners through clear, active listening and effective communication to resolve issues and manage expectations
  • Problem Resolution: Use sound judgment and analytical skills to address operational challenges and customer concerns efficiently
  • Compliance & Accuracy: Maintain a high degree of attention to detail to ensure all files are accurate, compliant, and processed within strict SLAs
  • Team Collaboration: Actively support team goals and drive continuous improvement through an accountable and service-oriented mindset

Requirements:

  • Bilingualism: Full professional fluency in both French and English (written and verbal)
  • Minimum of 2 years of relevant professional experience (Operations, Customer Service, or Administrative)
  • Exceptional verbal and written communication skills with a focus on problem resolution
  • Proven track record of working effectively within a Service Level Agreement (SLA) environment
  • High emotional intelligence, empathy, and patience to deliver positive experiences in a fast-paced environment
  • Post-secondary education is required

Nice to have:

  • Previous experience in Banking, Accounting, or Bookkeeping
  • Prior knowledge of Mortgage or Real Estate lending processes
  • Experience in a "Back-office and Phone" hybrid environment
What we offer:
  • Growth Opportunity: This role is a prime entry point for those looking to be hired permanently by the Bank or extend their contract
  • Collaborative Culture: Join a high-energy team of 20 professionals who value relationship-building and mutual support
  • Hybrid Work Life: Enjoy the balance of a hybrid work schedule with modern office amenities in the Mile End area of Montréal
  • Skill Development: Gain deep exposure to the financial industry, enhancing your expertise in credit adjudication and real estate lending

Additional Information:

Job Posted:
January 03, 2026

Expiration:
February 28, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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