Operations Officer II Job at Randstad (Toronto)

Operations Officer II

Randstad

Location:
Canada , Toronto

Category:
IT - Administration

Contract Type:
Not provided

Salary:

23.22 CAD / Hour

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Job Description:

We are seeking a highly organized and professional Operations Officer II to join our Non-Financial Risk Management (NFRM) Business Management & Strategy team. This role is primarily focused on the end-to-end onboarding of contractors and managing Statement of Work (SOW) hiring requests. You will act as a key operational partner for senior managers (Level 10-11), ensuring that all hiring requests are fulfilled accurately and within established Service Level Agreements (SLAs). This is a 6-month contract with a strong possibility for extension or permanent conversion based on performance and business needs. Work Location: Remote at Toronto, ON. Schedule: Monday to Friday, 9:00 AM – 5:00 PM. Start Date: ASAP. As an Operations Officer II, you will provide a broad range of operational support within a collaborative 13-person team. Your day-to-day will involve high-volume back-office processing (95%) and strategic stakeholder interaction (5%). You will be the primary point of contact for people managers looking to hire, guiding them through the onboarding lifecycle, monitoring requests from initiation to completion, and managing system access requirements. ... This role requires a unique blend of administrative professionalism, technical proficiency in tracking tools, and strong relationship management skills.

Job Responsibility:

Work directly with senior managers to fulfill hiring requests for contractors and specialized SOW projects
Monitor onboarding requests end-to-end, providing proactive status updates and "next steps" to hiring managers and end-users
Manage and fulfill system access requests to ensure new colleagues are fully equipped upon arrival
Identify and escalate processing or operational bottlenecks, connecting with appropriate partners to facilitate timely resolutions
Prioritize and manage a high-volume workload to meet strict Service Level Agreement (SLA) requirements for productivity and quality
Utilize Excel and SharePoint to track tickets, extract information for reporting, and maintain organized records of all hiring activities
Ensure all transactions are performed accurately and in line with internal enterprise frameworks and compliance standards (e.g., Bank Code of Conduct)
Actively review internal workflows and suggest enhancements to elevate service quality and operational efficiency

Requirements:

2–4 years of professional administrative or operations experience in a corporate environment
Exceptional ability to multitask and manage high volumes of work under pressure without compromising accuracy
Strong oral and written communication skills with the ability to manage relationships with various stakeholders, including senior-level managers
Proficiency in Microsoft Office Suite, with intermediate to advanced skills in Excel (for tracking and data extraction) and SharePoint
A strong customer-experience mindset with a focus on problem-solving and proactive follow-ups
Previous experience working within a performance-measured environment governed by Service Level Agreements

Nice to have:

Post-secondary education is highly preferred
Previous experience within the banking or financial services sector
Strong background in customer-centric roles where relationship building was a key component

What we offer:

Long-Term Opportunity: Gain experience in a high-visibility role within a major financial institution with potential for permanent career growth
Professional Mentorship: Benefit from 2 weeks of formal training followed by up to a month of on-the-job mentorship
Dynamic Culture: Work within a collaborative 13-person team known for high morale and a supportive atmosphere
Prime Location: Work from a prestigious office in the heart of Toronto’s financial district with a flexible hybrid schedule

Additional Information:

Job Posted:
March 11, 2026

Expiration:
May 01, 2026

Employment Type:

Fulltime

Work Type:

Remote work

Randstad - All Job Offers

Job Link Share:

Operations Officer II

Randstad

Location:
Canada , Toronto

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 11, 2026

Expiration:
May 01, 2026

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