This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are seeking a detail-oriented and computer-savvy Operations Officer II to join our Insurance Shared Services team in Markham. In this pivotal back-office role, you will ensure the accuracy, efficiency, and integrity of daily operational functions. You will manage critical administrative processes, maintain compliance with regulatory requirements, and support the secure flow of confidential information across the organization. This is a 6-month contract with a strong possibility for extension or permanent conversion based on performance and business needs. As an Operations Officer II, you will serve as a key contributor to a professional team of 10, focusing on operational excellence and risk mitigation. You will be responsible for high-accuracy data management, investigating non-standard activities, and adhering to strict enterprise frameworks. This role is ideal for a proactive individual with a clean and concise professional background who is looking to get their foot in the door with a top-tier North American bank. Work Location: 100% Onsite at Markham, ON (Shuttle service available to the office). Schedule: Monday to Friday, Core Business Hours (37.5 hours/week). Start Date: ASAP.
Job Responsibility:
Serve as the primary custodian for daily key controls, ensuring accurate sorting, distribution, and handling of incoming materials and sensitive documentation
Complete all assigned workloads in alignment with established Service Level Agreements (SLAs), consistently meeting targets for accuracy, timeliness, and productivity
Actively review daily activities to identify opportunities for simplification and efficiency
investigate and escalate non-standard activities following established procedures
Apply enterprise methodologies, including Anti-Money Laundering (AML) requirements and Business Continuity Management standards, to all tasks
Maintain a strong understanding of industry regulations and emerging issues to ensure proper due diligence
Manage sensitive customer data and confidential information with extreme discretion, upholding the Bank’s Code of Conduct and professional integrity
Actively participate as a contributing member of a 10-person team, promoting a positive, inclusive, and supportive work environment
Build operational knowledge by thinking critically about workflows and engaging in constructive dialogue with colleagues to improve team performance
Take ownership of personal growth through ongoing learning, cross-training, and skill-building activities
Requirements:
2 to 4 years of relevant experience in administrative or operational roles
Advanced proficiency in Microsoft Excel, MS Office, Acrobat Reader, and general Windows applications
Excellent verbal and written communication skills
Proven ability to work independently, manage time effectively, and solve problems with strong attention to detail
Nice to have:
Post-secondary Diploma or Undergraduate Degree preferred
Prior experience within the Banking or Insurance sectors is a significant asset
What we offer:
Career Growth: Significant potential for contract extension or transition into a permanent Full-Time Employee (FTE) role
Premier Employer: Gain experience with a leading global financial institution known for its inclusive and team-based culture
Accessibility: Access to a dedicated corporate shuttle service for the Markham office location
Training: Comprehensive on-the-job training provided to ensure your success within the Shared Services environment