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Operations Officer II

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Randstad

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Location:
Canada , Markham

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Category:
-

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Contract Type:
Not provided

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Salary:

25.36 USD / Hour
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Job Description:

We are seeking a highly organized and detail-oriented Operations Officer II to join a specialized team in Markham. This role is essential for ensuring that insurance documentation and mail processing flow seamlessly through our internal systems. Operating in a 100% back-office capacity, you will be a key contributor to a collaborative team of six, focusing on high-volume accuracy and operational excellence. This is a 6-month contract with strong potential for permanent conversion for a candidate who demonstrates a quick learning curve and a commitment to quality. Duration: 6 months (initial contract). Work Model: 100% Onsite (5 days a week) in Markham. Schedule: Monday–Friday, 8:00 AM – 4:00 PM. Performance Metrics: Evaluated on quality of work, meeting deliverables, and the ability to integrate effectively with the team.

Job Responsibility:

  • Efficiently sort, count, and scan incoming mail
  • upload documents to internal systems and manage return-mail processes
  • Provide top-tier administrative support by ensuring all insurance policies are processed accurately
  • Handle premium billing issues, post cheque payments, file documentation, and process daily reversals/rejects
  • Solve customer issues received via fax or mail and assist with claims-related inquiries and cancellation requests
  • Perform investigative problem-solving to analyze situations and make recommendations for process improvements

Requirements:

  • 2–4 years of overall professional experience in an operations or administrative role
  • Proven ability to handle large workloads while adhering to established deadlines
  • Comfortable using computers and proficient in MS Office (specifically Outlook)
  • Exceptional attention to detail and accuracy
  • Completed Post-Secondary education
  • Quick Learner
  • Strong verbal and written communication skills
  • Ability to adjust quickly to shifting priorities and procedural changes
  • A true team player

Nice to have:

  • Prior experience within the Insurance industry
  • Familiarity with specialized Insurance systems (CSC, Policy Admin)
What we offer:
  • Direct Impact: Play a critical role in the accuracy of insurance policy processing and customer data management
  • Supportive Environment: Benefit from a structured 2-week training period and a small, collaborative team culture
  • Career Path: Real opportunity for the role to move to full-time based on performance and business needs
  • Professional Workspace: Modern office location at 101 McNabb Street, Markham

Additional Information:

Job Posted:
May 26, 2026

Expiration:
July 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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